Customer Service Representative, Part-Time
Description:
? The Customer Service Representative is responsible for handling inbound customer calls from both providers and members.
? Ensure that the highest level of service is provided no matter what the question or concern.
? Answer questions from providers and members about benefits and eligibility, while ensuring communication remains courteous and respectful at all times.
? Maintain a high accuracy level by providing complete and accurate information at all times.
? Document notes of each call to ensure all information is saved correctly.
? Abide by all Customer Service Goals as set by the Manager of the department.
? Ensure adherence of Customer Service metrics.
? Handle call backs and escalations: Escalate calls to the necessary department when appropriate.
? Make callbacks to customers as needed.
Requirements: ? 0-1 years related work experience. Experience Details: of inbound call center experience in the health insurance industry. ? High school diploma or GED ? Excellent verbal and written communication skills are required. ? Qualified candidates should have a professional phone voice. ? Must possess good, basic computer and typing skills. ? Able to demonstrate proficiency in Microsoft Office (specifically Word, Excel and Outlook)
Benefits:
? Insurance Benefits
? 401(k) Match
? Wellness Incentives
? Growth Opportunities
? Paid Time Off + Holidays
? Amazing In-Office Culture
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