Customer Service Representative! Part-Time $13/hr
About the position
As a Customer Service Representative, you will work from home and have the flexibility to set your own schedule while assisting patients and caregivers in self-directed Medicaid programs. Your role will involve answering calls, providing information, and facilitating payments to caregivers, ensuring they receive compensation for their services. This position is ideal for individuals who are passionate about making a positive impact in others' lives and can handle sensitive situations with empathy and professionalism.
Responsibilities
? Answer incoming calls from patients and caregivers with compassion and professionalism.
,
? Assist with enrollment, program applications, and setup in applicable systems.
,
? Retrieve information to assist caregivers with payroll-related inquiries.
,
? Utilize de-escalation techniques to support upset or frustrated callers.
,
? Offer guidance and directions to caregivers and patients to resolve issues effectively.
,
? Document information and outcomes as necessary.
Requirements
? At least one year of customer service experience.
,
? Strong computer skills and ability to offer troubleshooting advice.
,
? Ability to offer empathy, patience, and a friendly demeanor at all times.
,
? Ability to handle calls of a sensitive nature and de-escalate emotionally charged situations.
,
? Great active listening skills.
,
? Excellent written and verbal communication skills.
,
? Strong attention to detail.
,
? Ability to multitask and adapt to change in a fast-paced environment.
,
? Quality-focused mindset and desire to achieve first call resolution.
,
? Ability to accurately and confidently work with numbers and discuss money.
Nice-to-haves
? Experience in a healthcare-related customer service role.
,
? Familiarity with Medicaid programs.
Benefits
? Flexible scheduling with a self-scheduling platform.
,
? Opportunity to earn extra cash during the holiday season.
,
? One-on-one mentorship.
,
? Free certification and ongoing development opportunities.
,
? Access to NexRep Perks for exclusive discounts and savings.
Similar Remote Jobs
Customer Service Representative! Part-Time $13/hr
Posted on: 31-01-2025 09:58
CASHIER (full-time & part-time opportunities)
Posted on: 31-01-2025 09:58
Chat Brand Rep (TaylorMade) (Remote)
Posted on: 31-01-2025 09:58
Remote/In Person Digital Court Reporter
Posted on: 31-01-2025 09:58
XDA - Computing Product Reviewer
Posted on: 31-01-2025 09:58
Data Entry Operator - Remote
Posted on: 31-01-2025 09:58
Senior Human Resource Business Partner
Posted on: 31-01-2025 09:58
Remote Outbound Call Center Agent
Posted on: 31-01-2025 09:58
Walmart Remote Customer service jobs
Posted on: 31-01-2025 09:58
Sustainability and Energy Programs Manager
Posted on: 31-01-2025 09:58
Small Business Digital Sales
Posted on: 28-01-2025 06:21
Remote Customer Service Representative ? Southwest Airlines ($27/Hour)
Posted on: 19-02-2025 06:29
Live Chat Agent
Posted on: 02-10-2024 00:00
NOW HIRING! VIRTUAL Special Education Teacher | Canby Area, OR
Posted on: 24-01-2025 04:50
Digital Content Internship, Disney PhotoPass, Spring 2025
Posted on: 17-09-2024 00:00
Data Entry Clerk Remote Work From Home - Part-Time Focus Group Panelists
Posted on: 27-09-2024 00:00
Part Time Bus Driver Trainee
Posted on: 21-02-2025 00:00
Online Order Filling Team Associate
Posted on: 11-11-2024 03:51
Remote Work From Home Data Entry Clerk / Typing (remote)
Posted on: 16-07-2024 18:39
Medical Care Coordinator (Telecommute)
Posted on: 28-01-2025 06:21