Customer Service Representative / General Call Center
Description:
? Provides exceptional service as the first point of contact for customers
? Takes orders, answers questions, handles complaints and troubleshoots problems
? Assists all internal and external customers in a professional manner
? Maintain a positive, empathetic and professional attitude toward customers at all times
? Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services
? Coordinates home equipment service request with Dispatch for prompt delivery
? Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed
? Provide customers with product and service information
? Maintain current knowledge on Medicare, Medicaid and third party payor sources for equipment
? Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services
? Follows policy and work instructions to ensure the Billing Department has... the correct paperwork to complete insurance
? Understanding and striving to meet or exceed department metrics while providing excellent customer service
? Making sales or recommendations for products or services that may complement client needs, as applicable
? Other duties as assigned by management
Requirements: ? High school diploma or general education degree (GED) ? 6 months of relevant customer service experience preferred ? Excellent interpersonal, written and oral communication skills ? Customer service orientation ? Attention to detail ? Good data entry skills ? Proficiency with computers, with strong typing skills ? Ability to work in a fast paced environment
Benefits:
? Competitive salary and benefits package
Similar Remote Jobs
Customer Service Representative / General Call Center
Posted on: 27-08-2024 00:00
Field Applications Engineer - Remote (United States)
Posted on: 27-08-2024 00:00
Amazon work from home customer support associate
Posted on: 27-08-2024 00:00
$16/hr. Remote-Medical Call Center Rep ***Dallas, TX***
Posted on: 27-08-2024 00:00
Remote Remote Mobile Developer Jobs | Turing
Posted on: 27-08-2024 00:00
Data Entry Evening Jobs at Leading Company
Posted on: 27-08-2024 00:00
Online Product Reviewer ? No Experience Required
Posted on: 27-08-2024 00:00
Amazon Product Testers Job Work from Home
Posted on: 27-08-2024 00:00
(Entry level remote jobs) Yelp Remote Jobs
Posted on: 27-08-2024 00:00
Part Time Sales Associate - Bartlesville GNC
Posted on: 27-08-2024 00:00
Software Engineer I
Posted on: 27-11-2024 06:06
Part-Time Associate (Remote and Flexible Hours)
Posted on: 28-11-2024 04:55
AT&T Retail Attendant
Posted on: 24-01-2025 00:00
Freelance Student Job (remote)
Posted on: 19-11-2024 06:06
Target careers remote
Posted on: 23-01-2025 00:00
Sales Chat Call Center Agent
Posted on: 03-08-2024 00:00
Adjunct Professor (Remote) - California School of Education
Posted on: 16-07-2024 18:43
Entry Level Insurance Representative - Training Provided
Posted on: 08-01-2025 08:06
Remote Entry Level Sales No Experience Needed Training Provided
Posted on: 08-01-2025 08:06
Director, Senior Leader Development & Onboarding
Posted on: 22-11-2024 05:34