Customer Service Representative / General Call Center
Description:
? Provides exceptional service as the first point of contact for customers
? Takes orders, answers questions, handles complaints and troubleshoots problems
? Assists all internal and external customers in a professional manner
? Maintain a positive, empathetic and professional attitude toward customers at all times
? Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services
? Coordinates home equipment service request with Dispatch for prompt delivery
? Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed
? Provide customers with product and service information
? Maintain current knowledge on Medicare, Medicaid and third party payor sources for equipment
? Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services
? Follows policy and work instructions to ensure the Billing Department has... the correct paperwork to complete insurance
? Understanding and striving to meet or exceed department metrics while providing excellent customer service
? Making sales or recommendations for products or services that may complement client needs, as applicable
? Other duties as assigned by management
Requirements: ? High school diploma or general education degree (GED) ? 6 months of relevant customer service experience preferred ? Excellent interpersonal, written and oral communication skills ? Customer service orientation ? Attention to detail ? Good data entry skills ? Proficiency with computers, with strong typing skills ? Ability to work in a fast paced environment
Benefits:
? Competitive salary and benefits package
Similar Remote Jobs
Customer Service Representative / General Call Center
Posted on: 27-08-2024 00:00
Field Applications Engineer - Remote (United States)
Posted on: 27-08-2024 00:00
Amazon work from home customer support associate
Posted on: 27-08-2024 00:00
$16/hr. Remote-Medical Call Center Rep ***Dallas, TX***
Posted on: 27-08-2024 00:00
Remote Remote Mobile Developer Jobs | Turing
Posted on: 27-08-2024 00:00
Data Entry Evening Jobs at Leading Company
Posted on: 27-08-2024 00:00
Online Product Reviewer ? No Experience Required
Posted on: 27-08-2024 00:00
Amazon Product Testers Job Work from Home
Posted on: 27-08-2024 00:00
(Entry level remote jobs) Yelp Remote Jobs
Posted on: 27-08-2024 00:00
Part Time Sales Associate - Bartlesville GNC
Posted on: 27-08-2024 00:00
Spark Driver? Delivery - Onboarding Immediately
Posted on: 19-08-2024 00:00
Data Entry Clerk
Posted on: 20-01-2025 00:00
Senior Product Designer, Live
Posted on: 26-09-2024 00:00
Work From Home Legal Transcription
Posted on: 13-12-2024 17:48
Part Time Sales - Work from Home - Immediate Openings
Posted on: 10-12-2024 18:34
(Remote) Client Travel Representative
Posted on: 14-02-2025 07:17
Content Clearances & Licensing Specialist - Korea (Remote)
Posted on: 31-01-2025 10:00
Email Automation & Growth Manager (Remote/Hybrid Opportunity)
Posted on: 19-07-2024 07:10
(Work From Home) American Express Virtual Assistant Jobs ? Apply For This Job
Posted on: 24-01-2025 04:53