Customer Service Representative/Dispatcher
Job Overview:
We are seeking a dedicated Customer Service Representative/Dispatcher to join our team. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service. Part time, 16-24 hours, two to three 8 hour days per week to start with possibility of going to full time...
Duties:
?Answer the phone quickly and professionally, establishing customer rapport, and encouraging repeat business
?Evaluate customer calls/emails/texts and other inquiries and assign the best technician to each service appointment.
?Relay accurate information to technicians, ensuring proficient, quality customer experiences.
?Manage the whereabouts and needs of every technician in the field.
?Record the results of each service call and maintain lead tracking and call logs.
?Respond to customer requests, resolving issues and promoting Wired Electrical Contractors.
?Submit all Tesla forms
?Track and manage any warranty issues
?Update customers throughout the day on the technician's progress.
?Follow up on leads and unsold work from our technicians.
?Solicit customer feedback
?Schedule project inspections and communicate with Inspectors and homeowners
?Be familiar with our company, products, and services so many questions can be answered without consulting others.
?Take and deliver messages as appropriate. Ensure messages are received and follow up is appropriate.
?Alert managers quickly to significant customer issues.
?Maintain customer database and schedule
Qualifications:
?Proven track record in customer service.
?IT competent; good typist and proficient with phone systems.
?Highly organized with exceptional follow-through abilities.
?Strong verbal and written communications.
?Ability to build trust and defuse conflict.
?Highly motivated, flexible with a great attitude
?Must live near the Marlborough/Hudson area for occasional meetings.
If you meet the qualifications listed above and are passionate about delivering top-notch customer service, we encourage you to apply for this exciting opportunity.
Job Type: Part-time
Pay: $17.00 - $20.37 per hour
Expected hours: 16 ? 24 per week
Schedule:
? 8 hour shift
? No weekends
Experience:
? Dispatching: 1 year (Preferred)
Location:
? Middlesex County, MA (Required)
Work Location: Remote
Similar Remote Jobs
Customer Service Representative/Dispatcher
Posted on: 05-09-2024 00:00
Page Typing Work
Posted on: 05-09-2024 00:00
Junior Virtual Assistant
Posted on: 05-09-2024 00:00
Live Chat Officer
Posted on: 05-09-2024 00:00
Customer Service Representative
Posted on: 05-09-2024 00:00
Home Care Scheduler/Administrator
Posted on: 05-09-2024 00:00
Online Chat Representative
Posted on: 05-09-2024 00:00
Online Chat Representative
Posted on: 05-09-2024 00:00
Account Manager, Costco
Posted on: 05-09-2024 00:00
Director Project Management
Posted on: 05-09-2024 00:00
Proposal Coordinator
Posted on: 16-07-2024 19:05
Primary Care Physician Residency Program - Minimal Time Commitment and Great Salary - Remote
Posted on: 31-01-2025 10:02
Entry Level App Tester (Immediate Start / Remote / No Experience)
Posted on: 22-08-2024 00:00
Remote Supply Chain Analyst (UPS Integration) ? Apply Now
Posted on: 14-10-2024 04:23
Enterprise Account Executive - Remote - PA State
Posted on: 16-07-2024 18:44
Program Financial Control
Posted on: 20-08-2024 00:00
Wayfair Jobs (Customer Service Associate)
Posted on: 31-01-2025 09:58
Remote Office Travel Assistant
Posted on: 09-12-2024 18:32
Call Center Representative- Fully Remote!
Posted on: 20-08-2024 00:00
Remote Sales Representative (NO COLD CALLS)
Posted on: 31-01-2025 09:59