Customer Service Representative, Chat/CRM
The Customer Service Representative will be responsible for engaging with patients through an online web chat and/or responding to patient messages through the CRM platform.
ESSENTIAL DUTIES AND RESPONSIBILITIES...
? Performs clerical and customer service functions required to service the needs of the patients, providers and organization
? Researches and responds, in a professional manner, to a high volume of patient messages related to billing questions and inquires
? Negotiates payment on patient account balances
? Communicates hospital financial policies to patients and may identify patients who need financial help
? Retains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up to secure reimbursement of claims
? Must be able to work at a computer eight hours a day typing while utilizing multiple monitors and computer systems simultaneously
? Adhere to the production standards set for the department and client
? Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements
? Other duties as assigned by manager
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION & EXPERIENCE
?High school diploma or equivalent
?Must have at least 2 years Healthcare collections, billing, insurance related experience and customer service
?Two years of experience working with Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred
?CHAA (Certified Healthcare Access Associate) CPAR (Certified Patient Account Representative) and/or CFC (Certified Financial Counselor) preferred
KNOWLEDGE, SKILLS & ABILITIES
? Intermediate to advanced computer skills using Microsoft Word, Excel, and Access
? Ability to multi-task in a fast-paced environment
? Excellent written communication skills
? Good organizational skills with the ability to work independently
? Strong analytical/problem solving skills
? High attention to detail
? Ability to read and understand a variety of information presented in different formats from a variety of sources
? Working knowledge of health insurance and insurance verification process
Typing skills with a minimum of 25 wpm
Job Type: Full-time
Benefits:
? 401(k)
? Dental insurance
? Flexible schedule
? Health insurance
? Paid time off
? Vision insurance
Shift:
? 8 hour shift
Experience:
? Call Center: 1 year (Required)
? Medical Collections: 1 year (Preferred)
? Medicare, Medicaid, and other commercial payers: 2 years (Required)
Work Location: Remote
Similar Remote Jobs
Customer Service Representative, Chat/CRM
Posted on: 09-08-2024 00:00
Customer Service Specialist (Remote)
Posted on: 09-08-2024 00:00
Call Center Team Lead
Posted on: 09-08-2024 00:00
Data Entry Specialist Job
Posted on: 09-08-2024 00:00
Remote Front Desk Receptionist
Posted on: 09-08-2024 00:00
Remote Sales Chat Agent
Posted on: 09-08-2024 00:00
Remote Data Entry Specialist
Posted on: 09-08-2024 00:00
Youtube Remote Jobs $27/Hour
Posted on: 09-08-2024 00:00
Machine Operator - (CL)
Posted on: 09-08-2024 00:00
Customer Service Representative (Remote)
Posted on: 09-08-2024 00:00
Senior React Native Developer (Remote)
Posted on: 26-12-2024 06:11
Sr Mgr,Quality and Project Mgt
Posted on: 28-01-2025 06:22
Microsoft Entra ID Architect (Azure Active Directory) - 100% remote
Posted on: 28-01-2025 06:22
Delta Airlines Remote Jobs - Entry Level
Posted on: 22-10-2024 05:26
Remote Work From Home
Posted on: 10-12-2024 18:33
Amazon Connect Sales Specialist Customer Acquisition in Atlanta, GA in Amazon (job Id: 1680143458)
Posted on: 03-02-2025 00:00
QuickBooks Bookkeeper (100% remote in continental US)
Posted on: 03-10-2024 00:00
Part time Runner / File Clerk
Posted on: 10-12-2024 18:34
Data Engineer, People Analytics (6 Month Contract)
Posted on: 22-11-2024 05:34
Teen Freelance Writing Jobs: Apply Now!
Posted on: 27-09-2024 00:00