Customer Service Representative/Call Center (Remote)
Remote, USA
Full-time
Posted 2025-03-14
Duties and Responsibilities ? The chance to work 100% from the comfort of your home via a personal computer ? You must reside in the USA... ? Handle inbound customer inquiries and provide exceptional customer service. ? Become the subject matter expert on software developed by the ABFM and be able to assist physicians. ? Has a background and strong knowledge of customer service processes including handling inquiries and technical troubleshooting all while maintaining a positive attitude. ? Proven work ethic and a team player. ? Ability to multitask and work with multiple systems to manage and maintain customers. ? Excellent analytical and problem-solving skills, with high attention to detail to resolve customer technical and non-technical concerns. ? Efficiently and accurately document all conversations and escalate if warranted. ? Perform above the standards in evaluation reviews by supervisory personnel. ? Alert management to service concerns not resolved in a timely and acceptable manner. ? Ability to communicate effectively by email. ? Performs other duties as required or assigned for professional development. ? Must take initiative and possess a strong sense of urgency. ? Excellent communication skills. ? Has experience and is confident with level 1 technology. POSITION REQUIREMENTS: ? High school diploma or equivalent ? Previous work experience in the customer service/support field ? Knowledge of Microsoft Office components (Word, Excel, Outlook) ? Professional attitude and appearance ? Professional office experience ? Accustomed to call center metrics ? Be coachable ? Must be reliable ? Maintain an open flexible schedule to meet the needs of the organization. Benefits: ? 401(k) matching ? Dental insurance ? Employee assistance program ? Flexible schedule ? Health insurance ? Health savings account ? Paid time off ? Retirement plan ? Tuition reimbursement Powered by JazzHR ZpRfRaUESi
Similar Remote Jobs
Customer Service Representative/Call Center (Remote)
Posted on: 16-07-2024 18:39
Virtual Customer Service Representative-2nd shift
Posted on: 16-07-2024 18:39
Call Center Support Rep
Posted on: 16-07-2024 18:39
Remote Legal and Judicial Transcription Specialist
Posted on: 16-07-2024 18:39
Remote Transcription Jobs: Work from Home Opportunities
Posted on: 16-07-2024 18:39
Acute Care Specialist
Posted on: 16-07-2024 18:39
Dir, Healthcare Analytics - REMOTE
Posted on: 16-07-2024 18:39
Licensed Clinical Social Worker (LCSW) - Remote | WFH
Posted on: 16-07-2024 18:39
Manager Healthcare Collections (Remote)
Posted on: 16-07-2024 18:39
Digital Growth Consultant (Fully Remote)
Posted on: 16-07-2024 18:39
Home-Based Data Entry Clerk (Remote)
Posted on: 06-02-2025 00:00
Remote Office Associate ? Amazon Work-from-Home Opportunity
Posted on: 26-09-2024 00:00
Remote Live Chat Agents | $25-$35/hr | No Experience Required
Posted on: 31-01-2025 10:03
Apple Advertising Platforms - Campaign Execution Specialist
Posted on: 26-12-2024 06:11
Director, Contact Center Technology & Workflows
Posted on: 05-02-2025 00:00
Manager, Line Maintenance & Field Engineering - Aviation
Posted on: 01-11-2024 07:55
Customer Support Assistant
Posted on: 20-11-2024 13:45
Apple Support College Program At Home Advisor In USA
Posted on: 13-08-2024 00:00
Call Center Shift Supervisor - 3rd Shift (Remote)
Posted on: 21-02-2025 00:00
Data Entry Online
Posted on: 14-10-2024 04:21