Customer Service Representative (Bilingual)

Remote, USA Full-time Posted 2025-03-15

At CareFactor, we are dedicated to partnering with our customers to provide all
their benefit needs while exceeding expectations
...
Our service-focused environment is committed to respecting our customers and treating them as people, not numbers.

Customer Service Representative
The Customer Service Representative (CSR) provides effective customer service by establishing a working relationship with internal and external customers through communication via mail, email, or telephone.

Responsibilities: ? Determines needs by asking customers detailed questions. ? Answers inquiries by clarifying desired information; researching, locating and providing information. ? Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions ? Escalating unresolved problems ? Maintains call center database by entering information. ? Reviews, answers and resolves any issues for all inquires from the online support website. ? Returns voicemail calls; answering and resolving all inquires from customers. ? Generates correspondence to secure additional customer information to resolve customer disputes. ? Creates letters, and miscellaneous correspondence. ? Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

?Qualifications: ? Previous experience in customer service, or other related fields ? Ability to build rapport with clients ? Ability to prioritize and multitask ? Positive and professional demeanor ? Excellent written and verbal communication skills

Company DescriptionCareFactor is a third-party administrator located in Columbus, Ohio. We provide administrative services to companies that want to self-fund their health plans

Apply Job!

Similar Remote Jobs

Customer Service Representative (Bilingual)

Posted on: 03-09-2024 00:00

Online Special Education Instructor

Posted on: 03-09-2024 00:00

Virtual Customer Service Representative

Posted on: 03-09-2024 00:00

Remote Night Shift Opportunities

Posted on: 03-09-2024 00:00

Personal Booking Assistant (remote)

Posted on: 03-09-2024 00:00

Remote Weekend Job Opportunities

Posted on: 03-09-2024 00:00

Remote Opportunities at Coca-Cola

Posted on: 03-09-2024 00:00

Data entry clerk remote

Posted on: 03-09-2024 00:00

Seeking Amazon Product Reviewers

Posted on: 03-09-2024 00:00

Amazon Product Tester Needed

Posted on: 03-09-2024 00:00

Remote Appointment Setter (Entry Level)

Posted on: 23-10-2024 04:42

Kitchen Assistant - Part Time

Posted on: 08-10-2024 00:00

Remote Academic Coach (Part-Time)

Posted on: 19-09-2024 00:00

Hawaiian Transcriber (Honolulu)

Posted on: 03-12-2024 06:00

Remote customer service

Posted on: 13-09-2024 00:00

Apple Home Advisor - [Part Time] Remote Jobs

Posted on: 08-11-2024 05:10

Top-Paying Remote Data Entry Jobs with Amazon

Posted on: 03-01-2025 07:35