Customer Service Representative
Position Overview: We are looking for compassionate and detail-oriented Customer Service Agents to assist customers in navigating the impact of a recent breach. Your role will be vital in providing clear information and support to those affected.
Key Responsibilities...
? Engage with customers to understand their concerns and provide solutions.
? Clearly explain the breach details and the services offered to them.
? Maintain a high level of empathy and professionalism in all communications.
? Accurately submit CRM tickets to ensure effective issue resolution.
Qualifications: ? MUST have at least 1 year of remote customer service experience. ? Excellent communication skills with a strong focus on customer service. ? Proven ability to demonstrate empathy and professionalism in customer interactions. ? Experience with CRM systems is a plus. ? Immediate availability with the ability to complete certification within 24 hours.
Job Type: Contract
Pay: $14.50 - $15.00 per hour
Benefits:
? Flexible schedule
? Work from home
Shift:
? 10 hour shift
? 12 hour shift
? 4 hour shift
? 8 hour shift
? Day shift
? Evening shift
? Morning shift
? No nights
? Rotating shift
? Split shift
Work Location: Remote
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