Customer Service Representative
Job Description
Job Description
...
We are seeking a FULLY REMOTE Customer Service Representative for our ecommerce client located in Bridgewater, New Jersey. This role offers a short-term contract employment opportunity where the selected candidate will be instrumental in building solid customer relationships and will operate within a dynamic call center environment. The role will involve working directly with customers and addressing their inquiries about our products.
Responsibilities:
? Handle incoming customer inquiries in a timely and efficient manner.
? Build and maintain solid customer relationships to ensure a high level of customer satisfaction.
? Actively use Salesforce.com, MS Word, and MS Excel to manage and process customer data.
? Operate within a fast-paced call center environment, ensuring all customer interactions are logged and handled professionally.
? Apply Spanish language skills where necessary to communicate effectively with a diverse customer base.
? Leverage previous customer service and retail experience to provide high-quality service.
? Take appropriate action on customer accounts based on company guidelines and procedures.
? Resolve customer inquiries professionally and accurately.
? Maintain accurate and up-to-date customer credit records.
? Process customer credit applications with precision and efficiency.
? Minimum of 1 year of experience in a customer service role, preferably in the retail industry
? Proficiency in using Salesforce.com for customer management
? Prior experience in a call center environment is beneficial
? Strong skills in Microsoft Word and Excel
? Ability to communicate effectively in Spanish or French highly desired
? Proven ability to provide excellent customer service
? Familiarity with the retail clothing and accessories industry
? Must possess strong communication and interpersonal skills
? Ability to handle multiple tasks simultaneously and prioritize effectively
? Strong problem-solving skills with a focus on customer satisfaction
? High school diploma or equivalent education level is required
Similar Remote Jobs
Customer Service Representative
Posted on: 20-08-2024 00:00
Call Center Supervisor-Remote
Posted on: 20-08-2024 00:00
Personal Care Aide
Posted on: 20-08-2024 00:00
Chat Support Representative
Posted on: 20-08-2024 00:00
Post Doc (0)
Posted on: 20-08-2024 00:00
Customer service remote
Posted on: 20-08-2024 00:00
Call Center Representative
Posted on: 20-08-2024 00:00
YouTube Thumbnail Designer
Posted on: 20-08-2024 00:00
Remote Transcription Specialist
Posted on: 20-08-2024 00:00
Healthcare Account Executive
Posted on: 20-08-2024 00:00
Walmart Data Entry Work From Home (Entry Level/No Experience Required)
Posted on: 07-11-2024 05:43
Southwest Airlines Remote Customer Service Representative ? Work From Home Job
Posted on: 17-09-2024 00:00
Disney Data Entry Remote Jobs, Virtual Assistant Jobs - Apply Now
Posted on: 01-07-2024 16:52
Online German Language Instructor for Middle and High School Students
Posted on: 05-01-2025 17:59
Customer Care Representative - Part Time
Posted on: 14-02-2025 07:17
Customer Service Rep, Clinical (Remote, $15/hour)
Posted on: 06-12-2024 06:00
Remote Administrative Assistant/Customer Service
Posted on: 28-11-2024 04:55
Part-Time Office Assistant
Posted on: 12-09-2024 00:00
Chewy Flexible Online Data Entry Jobs For Teens No Experience ? US
Posted on: 22-09-2024 00:00
Remote Customer Support Representative, Professional Services
Posted on: 20-01-2025 00:00