Customer Service Representative
JOB SUMMARY: Provides a consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality and professionalism. Processes orders for material or merchandise received by telephone, email and fax. Demonstrating drive and enthusiasm while handling customer orders, questions, and complaints and billing inquiries.
SKILLS AND ABILITIES
? Organize, prioritize and coordinate multiple tasks
? Able to perform 200 inbound and outbound calls per day
? Answer telephones and transmit messages
? Provide accurate information
? Perform quality work within deadlines with or without direct supervision
? Computer literate
? Classify and organize Reports and Tickets
? Arrange items in alphanumeric or subject order
? Speak clearly
? Work independently
? Plan, schedule and organize work
? Maintain a positive work environment
? Ensure the quality of work as measured against established standards
? Maintain confidentiality
ILLUSTRATIVE DUTIES
? Answers inbound calls for Order delivery, responds to questions
? Perform Outbound calls to customers
? Communicates with customers
? Keys orders via numeric
? Process Special Delivery orders
? Processes all Fax orders
? Completes Driver Notes
? Process late orders, Credit and Complaint forms
? Researches and compiles information
? Attends meetings and serves on temporary committees, as requested
? Ensures office equipment is in working order
? Attends assigned training sessions
? Performs additional duties and assignments, as requested
Similar Remote Jobs
Customer Service Representative
Posted on: 30-11-2024 09:47
Live Chat Specialist
Posted on: 30-11-2024 09:47
Customer Experience Manager
Posted on: 30-11-2024 09:47
Community Health Nurse
Posted on: 30-11-2024 09:47
Community Manager, Louisville
Posted on: 30-11-2024 09:47
Data entry remote
Posted on: 30-11-2024 09:47
Amazon Delivery Driver
Posted on: 30-11-2024 09:47
Sales Manager Admin
Posted on: 30-11-2024 09:47
Customer Experience Associate
Posted on: 30-11-2024 09:47
Amazon Delivery Driver
Posted on: 30-11-2024 09:47
Staples work from home
Posted on: 12-09-2024 00:00
Senior ABM Campaign Manager
Posted on: 24-01-2025 04:53
Enterprise Account Director (Remote - East/Midwest Region)
Posted on: 11-11-2024 03:51
Design Manager, Experiential Learning (Contract, Part-Time Evening Hours)
Posted on: 31-01-2025 10:00
Flex Solution Architect - US Remote
Posted on: 16-07-2024 18:35
Postmates Grocery Driver
Posted on: 12-09-2024 00:00
Data Entry Clerk (Typist) – Remote | WFH
Posted on: 19-09-2024 00:00
Customer Support Travel Representative (Remote)
Posted on: 04-12-2024 05:41
Data Entry Clerk (Entry Level) - Remote Jobs
Posted on: 23-01-2025 00:00
Outbound Call Center Representative - 100% Remote
Posted on: 22-10-2024 05:26