Customer Service Rep/ Live Chat Agent/ Office Assistant- REMOTE USA BASED ONLY
SureCo is looking for a dedicated and enthusiastic Customer Service Representative/Live Chat Agent/Office Assistant to join our team. In this multifaceted role, you will be the first point of contact for our clients and will play a crucial role in ensuring our customers receive exceptional service and support. You will handle inquiries via phone, live chat, and in-person, providing timely resolutions and enhancing the customer's experience with our health insurance products and services.
Key Responsibilities
? Respond promptly and professionally to customer inquiries via phone, live chat, and in-person communication.
? Assist customers with their questions regarding policies, claims, and services while resolving issues quickly and effectively.
? Maintain accurate records of customer interactions and transactions in our CRM system.
? Collaborate with other departments to provide accurate information and timely resolutions to customer inquiries.
? Perform administrative tasks as required, including data entry, document management, and appointment scheduling.
? Proactively seek opportunities to enhance the customer experience and provide feedback to improve service delivery.
? Participate in training sessions to stay updated on new products, services, and policies.
? High school diploma or equivalent; associate's or bachelor's degree preferred.
? Previous experience in customer service or a related field is highly desirable.
? Exceptional communication skills, both verbal and written, with a customer-focused approach.
? Proficiency in using computers and customer relation management (CRM) software.
? Strong problem-solving skills with the ability to remain calm under pressure.
? Ability to work both independently and as part of a team, managing time and priorities effectively.
? Familiarity with the health insurance industry is a plus but not required.
Similar Remote Jobs
Customer Service Rep/ Live Chat Agent/ Office Assistant- REMOTE USA BASED ONLY
Posted on: 02-02-2025 00:00
(Part-Time Remote Jobs) Walmart Live Chat WFH
Posted on: 02-02-2025 00:00
Customer Service Representatives (Chat Support) ? Immediate Start
Posted on: 02-02-2025 00:00
Customer Support Specialist (Night Shift) ? Work From Home Job
Posted on: 02-02-2025 00:00
Amazon Data Entry Jobs from home - No Experience Needed
Posted on: 02-02-2025 00:00
Costco Careers Remote Jobs for Virtual Assistants - Job vacancy
Posted on: 02-02-2025 00:00
Bookkeeper Hybrid work , Skokie IL ? Remote | WFH
Posted on: 02-02-2025 00:00
Walmart Remote Opinion Sharing and Data Entry Job Opportunity ? Apply Now
Posted on: 02-02-2025 00:00
(Virtual Assistant Jobs) Walmart Data Entry Remote Jobs ? Apply Now
Posted on: 02-02-2025 00:00
Customer Service Advisor
Posted on: 02-02-2025 00:00
Genuine data entry job for students and freshers to earn money
Posted on: 03-01-2025 07:36
Online Part Time Jobs, Costco Wfh, Costco Work At Home Apply For It Now
Posted on: 19-02-2025 06:28
Sr. Manager, Brand Social
Posted on: 24-09-2024 00:00
Data Analyst
Posted on: 16-07-2024 18:46
Seeking an agent to book speaking gigs. Corporate companies all have budgets for guest speakers at conferences. An easy sell in a niche market. High and flexible commissions.
Posted on: 30-09-2024 00:00
Account Manager Retail SMB
Posted on: 05-02-2025 00:00
Community / Social Media Moderator
Posted on: 23-09-2024 00:00
Amazon Remote Jobs Near New York
Posted on: 12-09-2024 00:00
Specialist Product Development Engineer
Posted on: 15-09-2024 00:00
Customer Interaction Specialist - Live Chat (Remote)
Posted on: 15-12-2024 15:02