Customer Service Rep

is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from consumers to respond to questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best assist patrons

A Customer Service Representative?s primary duty is to support customers. To fulfill this main responsibility, they may perform the following tasks:

Providing introductory information to prospective and new customers

Ensuring that consumers are satisfied with products or services by handling complaints and inquiries

Following up with clients or customers by phone or email to check that they?re still satisfied with their purchases

Letting patrons know about additional products or services that might benefit them

Determining the quickest, most effective ways to answer a client?s or customer?s questions

Escalating queries and concerns, when necessary

Troubleshooting common issues with products or services

Working with a team of CSRs and other departments to find appropriate solutions to problems

A Customer Service Representative?s primary duty is to support customers. To fulfill this main responsibility, they may perform the following tasks:

Providing introductory information to prospective and new customers
Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
Following up with clients or customers by phone or email to check that they?re still satisfied with their purchases
Letting patrons know about additional products or services that might benefit them
Determining the quickest, most effective ways to answer a client?s or customer?s questions
Escalating queries and concerns, when necessary
Troubleshooting common issues with products or services
Working with a team of CSRs and other departments to find appropriate solutions to problems

Apply Job!