Customer Service Agent - Starting at $18.50/hour - Remote
About the position
As a Customer Service Agent at Prime Therapeutics, you will be part of a fully remote Contact Center team, responsible for assisting Prime members, pharmacies, and doctors' offices with their inquiries regarding medication and benefits. This role is crucial in ensuring that members receive the support they need to access their medications and improve their health. The position offers an opportunity to develop customer service skills within the healthcare sector, contributing to a meaningful mission of helping people live well.
Responsibilities
? Receive incoming calls or emails from members, pharmacies, and doctor's offices about requests for information on medication and benefits.
,
? Investigate and resolve member inquiries in a timely manner or escalate to the appropriate team member.
,
? Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA.
,
? Other duties as assigned.
Requirements
? High School Diploma or GED is required.
,
? 1 year of customer service experience.
,
? Must be eligible to work in the United States without need for work visa or residency sponsorship.
Nice-to-haves
? Call center experience
,
? Call center experience in the Healthcare industry
,
? Work from home (remote) experience
,
? Fluency in Spanish.
Benefits
? Medical, dental, and vision insurance
,
? Paid time off
,
? 401k match
,
? All equipment provided and shipped directly to your residence
,
? Opportunities to grow your career within Prime
,
? 40-hour work week with potential overtime
Similar Remote Jobs
Customer Service Agent - Starting at $18.50/hour - Remote
Posted on: 12-12-2024 19:16
United Healthcare Remote Job From Home ? Hiring Now
Posted on: 12-12-2024 19:16
Work From Home Jobs for Teens: Earn Money Online
Posted on: 12-12-2024 19:16
Entry Level Life Agent - No Experience Required (Remote)
Posted on: 12-12-2024 19:16
(Virtual Assistant Remote Jobs) Disney Careers Remote Jobs $28/Hour
Posted on: 12-12-2024 19:16
Night Shift Work From Home Jobs: Join Our Team!
Posted on: 12-12-2024 19:16
Work From Home Amazon Customer Service Job ? Part-Time
Posted on: 12-12-2024 19:16
Remote Sales Expert Wanted: Work from Anywhere, Impact Everywhere
Posted on: 12-12-2024 19:16
(Remote Part-Time Job) Apple At-Home Advisor ? Apply Now
Posted on: 12-12-2024 19:16
Remote BCBA Opportunity Work from Anywhere in Washington State
Posted on: 12-12-2024 19:16
Customer Experience Agent
Posted on: 20-01-2025 00:00
Educational Consultant / Coach - remote
Posted on: 02-02-2025 00:00
Remote Customer Service - Starts at 19/hour (No Degree Needed)
Posted on: 13-12-2024 17:48
Text Chat Operator ? Social media (Work from Anywhere, Entry Level)
Posted on: 26-11-2024 06:19
Remote Live Chat Specialist ? Work from Home
Posted on: 14-11-2024 08:02
Part-Time Virtual Assistant
Posted on: 29-08-2024 00:00
Account Executive (SMB)
Posted on: 25-09-2024 00:00
Enterprise Sales Executive - 100% Remote - Project Based Part Time
Posted on: 20-01-2025 00:00
[Amazon Remote Jobs] Fully Remote ? No Experience Required
Posted on: 15-12-2024 15:02
Remote Sales Closer
Posted on: 16-07-2024 18:35