Customer Service - Aetna Answer Team Consultant
About the position
As a Customer Service Consultant for the Aetna Answer Team at CVS Health, you will serve as a vital point of contact within a client-facing team in a call center environment. Your primary responsibility will be to respond to a variety of client service requests and issues, which may include enrollment and billing inquiries, commissions, technical support, group administration, and other routine customer service inquiries. The role emphasizes delivering first-call resolution for 90-95% of inquiries, which requires accurately identifying, researching, and resolving issues based on the initial communication from the client, whether it be through phone calls, letters, or emails. In this position, you will be expected to demonstrate exceptional customer service skills and a strong client-facing orientation. You will utilize your problem-solving skills to address client concerns effectively and efficiently. The role also requires a capability to develop technical acumen, which will aid in resolving more complex issues that may arise. Your contributions will play a significant role in enhancing the overall client experience and ensuring that CVS Health continues to deliver on its commitment to human-centric health care. This position is designed for individuals who thrive in a fast-paced environment and are passionate about providing high-quality service to clients. You will be part of a team that is dedicated to transforming the culture of health care delivery, making it more personal, convenient, and affordable for all clients. Your work will directly impact the lives of individuals seeking assistance with their health care needs, and you will be empowered to make a difference in every interaction.
Responsibilities
? Respond to client service requests and issues in a call center environment.
,
? Deliver first-call resolution for 90-95% of inquiries.
,
? Accurately identify, research, and resolve issues based on initial client communication.
,
? Provide support for enrollment and billing inquiries, commissions, technical support, and group administration.
,
? Demonstrate exceptional customer service skills in all interactions with clients.
,
? Utilize problem-solving skills to address and resolve client concerns effectively.
Requirements
? High School Diploma or GED equivalent required.
,
? Prior call center experience is required.
,
? Experience in process improvement and root-cause analysis methodologies preferred.
,
? Capability to develop technical acumen is necessary.
,
? Strong client-facing orientation is essential.
,
? Demonstrated exceptional customer service skills are required.
,
? Demonstrated problem-solving skills are necessary.
Nice-to-haves
Benefits
? Medical insurance coverage
,
? Dental insurance coverage
,
? Vision insurance coverage
,
? 401(k) retirement savings plan
,
? Employee Stock Purchase Plan
,
? Fully-paid term life insurance
,
? Short-term and long-term disability benefits
,
? Well-being programs
,
? Education assistance
,
? Free development courses
,
? CVS store discount
,
? Discount programs with participating partners
,
? Paid Time Off (PTO)
,
? Paid holidays throughout the calendar year
Similar Remote Jobs
Customer Service - Aetna Answer Team Consultant
Posted on: 31-01-2025 10:00
Call Center Sales Representative - 100% Remote
Posted on: 31-01-2025 10:00
Administrative Assistant - (Full-Time, Remote, Entry Level)
Posted on: 31-01-2025 10:00
Southwest Airlines Remote Jobs ::: Home $21/Hour
Posted on: 31-01-2025 10:00
Contract Education Writer at The Educator's Room
Posted on: 31-01-2025 10:00
Bilingual Customer Service Representative (Remote Texas Only)
Posted on: 31-01-2025 10:00
Exhibition Designer (PH) North Hollywood, CA, USA
Posted on: 31-01-2025 10:00
Outreach Specialist / Link Builder [100% Remote]
Posted on: 31-01-2025 10:00
Psychic Tarot Chat Operators ? Remote Positions
Posted on: 31-01-2025 10:00
Adjunct Instructor - Software Development: Full Stack
Posted on: 31-01-2025 10:00
Customer Support Specialist for voice and chat account
Posted on: 07-09-2024 00:00
Amazon Work From Home – Data Entry Jobs
Posted on: 12-09-2024 00:00
Work From Home-Flexible Hours-Sales Representative-Forbes ranked us 9th for The Highest Paying Jobs
Posted on: 15-12-2024 15:03
Remote Experienced Bookkeeper | WFH
Posted on: 08-12-2024 17:20
Netflix Data Entry (Remote, Part/Full Time) $72000/Year ? WFH
Posted on: 31-07-2024 19:12
Customer Support Executive ? Hiring Immediately
Posted on: 22-09-2024 00:00
CDL A Driver – Dedicated Regional
Posted on: 12-09-2024 00:00
Delta Remote Virtual Assistant Jobs For Teens - Hiring Now
Posted on: 01-07-2024 16:53
High-Performance Life & Business Coach - Flexible, Remote Work
Posted on: 23-02-2025 00:00
Senior Director, Customer Operations Support
Posted on: 22-11-2024 05:35