Customer Service Advocate-Remote $19 hourly
Customer Service Advocate, $19/hour
Contract to hire, 1-year contract, Desired Start: 11/11/2024...
Remote IL. 8-5 PM CST
Position Purpose:
Serves as the first-line advocate who focuses on resolving inquiries, issues, or concerns for members and/or providers. Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints. Previously known as Customer Service Representative or Call Center Representative.
Responsibilities: ? Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner ? Mitigates and prevents complaints from being escalated to resolve in initial contact. ? Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns ? Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution ? Maintains performance and quality standards based on established contact center metrics ? Provides customer service in a high pace contact center environment over the phone, via live chats and emails ? Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications ? Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance
Performs other duties as assigned
? Complies with all policies and standards
Education Requirement:
? High School Diploma or GED
Experience Required:
? 0-2 years Call Center/Customer Service experience
? Problem solving and critical thinking skills
? Ability to multi-task working independently from home free of distractions
? Interpersonal skills
Experience Preferred:
? 2-year call center experience
? 2 years claims experience
? Medicaid Knowledge
? Previous experience with Microsoft computer applications
? Previous experience working remotely using multiple applications and screens
Similar Remote Jobs
Customer Service Advocate-Remote $19 hourly
Posted on: 06-11-2024 04:54
PART TIME Customer Service Rep
Posted on: 06-11-2024 04:54
Marketing and Business Development Manager
Posted on: 06-11-2024 04:54
People Business Partner - Remote
Posted on: 06-11-2024 04:54
Part Time Recruiting Sourcer (contract)
Posted on: 06-11-2024 04:54
Project Manager - Environmental Services
Posted on: 06-11-2024 04:54
Needed Virtual Assistant - Remote
Posted on: 06-11-2024 04:54
Unit Fire Apparatus Sales Representative
Posted on: 06-11-2024 04:54
Part-Time Beauty Advisor - Sephora
Posted on: 06-11-2024 04:54
Chat Agents for Web Support
Posted on: 06-11-2024 04:54
Senior Outside Sales Executive (Remote From Anywhere)
Posted on: 07-08-2024 00:00
Pre-Licensing Training Agent - Remote
Posted on: 20-01-2025 06:20
Remote Inside Sales Representative
Posted on: 16-07-2024 18:48
Customer Service Representative (Remote)
Posted on: 31-01-2025 09:57
(Work From Home Jobs Part Time) Walmart Work From Home jobs
Posted on: 13-08-2024 00:00
Doordash Remote jobs Work From Home (Walking Jobs)
Posted on: 14-08-2024 00:00
Part-Time Evening Data Entry Jobs Remote
Posted on: 05-09-2024 00:00
Weekend Side Hustle Expert | Content Creator
Posted on: 24-01-2025 00:00
Online Order Filling Team Associate
Posted on: 08-11-2024 05:09
Remote Medical Director for Adolescent Substance Use Treatment
Posted on: 24-01-2025 00:00