Customer service advisor
Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements...
This position provides customer service support and resolution of routine problems regarding client's product or services.
Essential Functions / Core Responsibilities
? Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs?)
? Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
? Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
? Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
? Maintain basic knowledge of client products and / or services
? Prepare complete and accurate work including appropriately notating accounts as required
? Participate in activities designed to improve customer satisfaction and business performance
? Offer additional products and / or services
? Track, document and retrieve information in call tracking database
? Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Candidate Profile
? High school diploma with three to six months of relevant experience preferred
? Courteous with strong customer service orientation
? Strong computer navigation skills and PC Knowledge
? Ability to effectively communicate, both written and verbally
? Dependable with strong attention to detail
? Tolerance for repetitive work in a fast-paced, high production work environment
? Ability to work as a team member, as well as independently
? Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
? Ability to rotate shifts, as needed
? Based on location and / or program, additional experience / skills may be required
? Job requirements may vary by country and will not contravene any local laws
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program / product specific knowledge.
Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures.
Starter without sustained metric performance levels.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
LI-DNI
Location :
PHL Work-at-Home NCR QC
Language Requirements :
Time Type : Full time
Full time
Last updated : 2024-08-09
Similar Remote Jobs
Customer service advisor
Posted on: 09-08-2024 00:00
Operations Executive Assistant
Posted on: 09-08-2024 00:00
Online Chat Specialist
Posted on: 09-08-2024 00:00
Google Ad Specialist
Posted on: 09-08-2024 00:00
Data Analyst (Remote)
Posted on: 09-08-2024 00:00
Amazon Delivery Driver
Posted on: 09-08-2024 00:00
Amazon Delivery Driver
Posted on: 09-08-2024 00:00
Amazon Delivery Driver
Posted on: 09-08-2024 00:00
Amazon Delivery Driver
Posted on: 09-08-2024 00:00
Amazon Delivery Driver
Posted on: 09-08-2024 00:00
Amazon Mechanical Turk
Posted on: 16-07-2024 18:47
Remote It Customer Service Representative
Posted on: 16-07-2024 19:01
Residential Outside Sales Representative (Remote)
Posted on: 31-01-2025 09:58
Senior Manager of User Experience Research, Experience Architectures Job at Veri
Posted on: 05-01-2025 17:59
Math QA Analyst 3 (Remote)
Posted on: 30-11-2024 09:47
Amazon Flex Side Hustler
Posted on: 22-10-2024 05:25
Delta Airlines Stay At Home Jobs (Remote Careers @27$/Hour)
Posted on: 01-07-2024 16:51
Delta Airlines remote jobs-(Work From Home)
Posted on: 15-11-2024 04:55
Entry Level Sales Assistant
Posted on: 26-09-2024 00:00
Psychiatry - Child Psychology - Child Job with Universal Health Services, Inc. in California
Posted on: 31-01-2025 10:02