Customer Experience Representative

About the position

The Customer Experience Representative (CXR) at National Car Rental and Alamo Rent A Car is responsible for providing superior customer service and facilitating the rental process. This role involves engaging with customers in a friendly manner, ensuring efficient transactions, and offering company-approved services and products to enhance the customer experience. The position is crucial for maintaining customer satisfaction and operational efficiency in a fast-paced environment.

Responsibilities
? Meet and greet customers in a professional, friendly, and timely manner
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? Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
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? Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
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? Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors
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? Place outgoing calls for callback management and miscellaneous calls as assigned
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? Assist to assess the condition of rental vehicles upon return
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? Notify Management of any known customer problems
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? Notify Management of any known vehicle problems and any required vehicle maintenance
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? Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training

Requirements
? Must be at least 18 years old
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? High School Diploma or G.E.D. required
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? Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
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? Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
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? Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Nice-to-haves

Benefits
? Competitive starting pay
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? Performance-based promotions
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? On-the-job training and development opportunities