Customer Care Specialist - Healthcare (Remote)
Job Title: Customer Care Specialist
Client: Fortune 50 Healthcare Company...
Location: 100% Remote (9am-6pm EST)
Duration: Long-Term Contract (full-time hours)
Benefits: Weekly paycheck, holiday pay, health insurance
Pay: $18/hour
Overview
Are you passionate about providing top-tier support and looking for your next career move with a Fortune 50 healthcare company? Brooksource is seeking a highly supportive Customer Care Specialist to join the Identity & Access Management (IAM) Team at our healthcare client. In this fully remote role, you will be providing support to Medicare/Medicaid customers by ensuring seamless access to their accounts and resolving login issues. This role is best suited for candidates with exceptionally kind communication skills, a passion for helping others, and the ability to help older customers with patience and empathy.
Key Responsibilities
? Provide compassionate support to Medicare and Medicaid customers, addressing account access questions, password resets, and web portal navigation.
? Handle inbound and outbound calls, emails, and other communications from customers/members with professionalism.
? Troubleshoot technical issues related to account management and assist users in navigating system features.
? Document interactions in ServiceNow ticketing system, keeping records up to date for tracking and follow-up.
? Support customers with basic technical support, such as clearing browser cache/history and navigating Microsoft Office applications.
Skills & Qualifications
? Experience in a call center environment, specifically with password resets or customer account support.
? Experience using ticketing systems (e.g., ServiceNow) and call management platforms (e.g., Avaya).
? Basic technical troubleshooting skills, including web browser navigation and Microsoft Office applications.
? Excellent written and verbal communication skills through phone and email.
? Commitment to providing outstanding customer service with empathy, patience, and professionalism to non-technical customers.
? Experience working remotely from home and following a set schedule (9AM-6PM EST).
? Prior experience supporting healthcare customers with Medicare/Medicaid services preferred
Similar Remote Jobs
Customer Care Specialist - Healthcare (Remote)
Posted on: 04-11-2024 05:37
(Remote) Data Entry Job At Disney
Posted on: 04-11-2024 05:37
Office Assistant/Data Entry Clerk - remote
Posted on: 04-11-2024 05:37
Remote Accounting Supervisor | Bookkeeping Expert
Posted on: 04-11-2024 05:37
Compensation Specialist - Hybrid/Remote (Hiring Immediately)
Posted on: 04-11-2024 05:37
Remote Teacher - WFH Virtual Instruction
Posted on: 04-11-2024 05:37
Entry-Level Amazon Customer Support Agent (Remote)
Posted on: 04-11-2024 05:37
Self-Pay Collector-Remote, Part-Time (Local to Utah/Idaho)
Posted on: 04-11-2024 05:37
Virtual Travel Data Entry (Entry Level)
Posted on: 04-11-2024 05:37
Part Time Data Entry Clerk (Rmote)
Posted on: 04-11-2024 05:37
Branch Service Manager
Posted on: 23-11-2024 06:29
Remote Part-Time Case Manager for Veterans
Posted on: 06-12-2024 06:00
TikTok Chat Moderator Jobs From Home $25/H ? (Data Entry)
Posted on: 16-01-2025 19:17
Manager, Digital Programs, Innovation and Acceleration, Amazon
Posted on: 13-09-2024 00:00
Customer Service M-F
Posted on: 25-10-2024 07:23
Remote Booking Agent - Entry Level | ( Work from Home) No Experience Needed
Posted on: 02-02-2025 00:00
Nextant 400 Captain - Home Based, Travel, Great Team!
Posted on: 27-09-2024 00:00
Intern, Aviation Management - Flight Operations (Summer, 2025)
Posted on: 20-01-2025 00:00
Lead Java Developer CLM
Posted on: 14-11-2024 08:01
Customer Service Representative ( REMOTE WORK )
Posted on: 11-01-2025 15:33