Customer Care Agent (Weekend Shift / Part Time)
CUSTOMER CARE AGENT (Weekend Shift / Part Time)
Carefull is a rapidly growing fintech company focused on protecting older adults? money and on helping loved ones navigate the challenges of those day-to-day finances. American seniors fall victim to over $35B in frauds and scams annually, and 45 million Americans are ?financial caregivers'' who together spend $190B each year taking care of aging loved ones. We?re building a service to support older adults and their financial caregivers.
We?re an experienced team of entrepreneurs and financial services experts backed by top-tier venture funds, including Fin Capital and Bessemer Venture Partners. We are looking to bring on a Customer Care agent for our consumer-facing customer support.
Our customers are financial institutions: banks and credit unions of all sizes, wealth management practices, and their clients.
What you'll do
? Handle inbound support requests from partner staff or customers via email, phone and chat.
? Build sustainable relationships and trust with customer accounts through open and interactive communication.
? Provide accurate, valid and complete information by using the right methods/tools
? Update, revise and expand upon existing customer support documentation.
? Recommends potential products or services to management by collecting customer information and analyzing customer needs.
? Part time (Saturday/Sunday/Monday)
Who you are
? 3 years demonstrated experience in customer service in different forms (phone, email, chat)
? Embody the Carefull product and service-first culture; you are both the critical first impression and lifeblood of the product experience
? Feel deep accountability for the consistency and overall experience of the product
? Ability to multitask, prioritize, and manage time effectively
? Excellent communication and presentation skills
About working at Carefull
? Be comfortable (or excited) working in a remote environment: we're all over the Western hemisphere and there is no home base. Fantastic communication ? written, video, phone ? and reliable follow-through is critical.
? Be deeply respectful of your co-workers, all of whom come from different backgrounds, and be highly proactive in your outreach to those you know well and those you don?t.
? Be ready to tackle whatever may come your way. Agility and nimbleness are keys to success.
Similar Remote Jobs
Customer Care Agent (Weekend Shift / Part Time)
Posted on: 08-01-2025 08:06
Pharmacy Technician ? Prior Authorization (Work From Home)
Posted on: 08-01-2025 08:06
Customer Service Support Representative (Remote/WFH) - Hiring Now
Posted on: 08-01-2025 08:06
Work At Home Data Entry Remote Administrative Assistant
Posted on: 08-01-2025 08:06
YouTube Content Moderator Jobs Remote $27H - (WFH)
Posted on: 08-01-2025 08:06
Delta (Remote Jobs) [High Paying Data Entry Roles]
Posted on: 08-01-2025 08:06
[Amazon Customer Service] WFM Jobs ? Apply Now
Posted on: 08-01-2025 08:06
AirBNB Customer Service Representatives - Work At Home
Posted on: 08-01-2025 08:06
Doordash Customer Service Job Work From Home $26/Hour
Posted on: 08-01-2025 08:06
Travel Agent - Remote Opportunity with Flexible Schedule
Posted on: 08-01-2025 08:06
Remote Licensed Therapist | Flexible Work Environment
Posted on: 31-01-2025 10:00
Sales Director for Costco Demonstrations and Services (CDS)
Posted on: 16-07-2024 19:00
Customer Service Team Lead (Nights & Weekends)
Posted on: 24-09-2024 00:00
Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English)
Posted on: 20-11-2024 13:46
[Amazon Virtual Assistant] Fully Remote Jobs – Work From Home Opportunities
Posted on: 19-09-2024 00:00
Remote Customer Service Rep | WFH
Posted on: 16-07-2024 19:07
Amazon Data Entry Jobs - No Experience - Part-Time
Posted on: 16-07-2024 18:41
Remote Amazon Jobs : Marketing Manager :: USA $27Hr
Posted on: 16-07-2024 18:35
American Express Entry Level Remote Jobs, Remote Jobs From Home ? mysmartpros
Posted on: 13-09-2024 00:00
Customer Support Travel Representative (Remote)
Posted on: 20-01-2025 06:20