Contact Center Representative - Remote Work
? *Job Title:** Contact Center Representative - Remote Work
? *Company:** Becton Dickinson
? *Location:** Houston, Texas, US...
? *Job Type:** Part-Time
? *Seniority Level:** Entry Level
? *Years of Experience:** 0
- -- ? *Job Description:**
Becton Dickinson is seeking a motivated and resourceful Contact Center Representative to join our dynamic team. As part of our commitment to delivering exceptional customer service, you will play a critical role in supporting our customers through effective communication and problem-solving. This remote position will allow you to contribute to our mission while enjoying the flexibility of working from home. ? *Key Responsibilities:**
- **Customer Support:** Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate information about products and services, addressing any concerns or issues that may arise.
- **Issue Resolution:** Utilize problem-solving skills to identify, investigate, and resolve customer issues effectively. Work collaboratively with other departments to ensure customer satisfaction.
- **Data Entry & Documentation:** Maintain detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions in our customer relationship management (CRM) system.
- **Research Assistance:** Conduct research as necessary to provide informed responses to customer inquiries and enhance overall service delivery.
- **Product Knowledge:** Continuously update knowledge of company products and services to provide informed assistance and recommendations to customers.
- **Feedback Collection:** Gather customer feedback and suggestions for improvements in products and services. Communicate these insights to the management team to contribute to ongoing enhancements in customer service.
- **Service Level Compliance:** Adhere to established service level agreements (SLAs) to meet or exceed customer expectations consistently. ? *Requirements:**
- **Education:** High School Diploma or equivalent is required. Additional certifications or relevant coursework in customer service or communications are a plus.
- **Experience:** No formal experience is necessary, but candidates must demonstrate a willingness to learn and develop skills in a customer-centric environment.
- **Skills:**
- **Attention to Detail:** Strong organizational skills with a keen eye for detail to ensure accuracy in responses and documentation.
- **Research Skills:** Ability to gather and analyze information quickly and efficiently, allowing for informed decision-making.
- **Personality Traits:**
- **Motivated:** Self-driven individual who takes initiative and is committed to continuous improvement.
- **Resourceful:** Ability to find innovative solutions to problems using available resources. ? *Working Environment:**
- Uphold the highest standards of ethical conduct and integrity in all interactions with customers, colleagues, and stakeholders. Adhere to company policies and procedures to foster a professional work atmosphere. ? *Benefits:**
- Visa sponsorship for qualified candidates.
- Free food and refreshments during office events and meetings.
- Employee discounts on products and services. ? *Application Deadline:** October 5, 2024? *Equal Opportunity Statement:**
Becton Dickinson is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to promoting a culture of respect and empowerment. We encourage all qualified applicants to apply, regardless of race, gender, age, sexual orientation, disability, or any other characteristics protected by law.
- --
If you are eager to take your first step in a rewarding career within a leading global company and have a passion for providing exceptional customer service, we invite you to apply for this exciting opportunity!
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Contact Center Representative - Remote Work posted on GrabJobs ? To flag any issues with this job please use the Report Job button on GrabJobs
Similar Remote Jobs
Contact Center Representative - Remote Work
Posted on: 15-09-2024 00:00
Financial Counselor (part-time, flexible work schedule)
Posted on: 15-09-2024 00:00
Chat Support Associate - Remote Work
Posted on: 15-09-2024 00:00
Chewy Data Entry Remote Jobs $28/Hour
Posted on: 15-09-2024 00:00
Data Analyst - Wealth and Analytics
Posted on: 15-09-2024 00:00
Office Technician - MLTC DATA ENTRY
Posted on: 15-09-2024 00:00
Data Engineer (L5) - Customer Service
Posted on: 15-09-2024 00:00
Strategic Customer Engagements - Deal Lead
Posted on: 15-09-2024 00:00
Remote- Call Center Scheduler, Access Point
Posted on: 15-09-2024 00:00
Chat Support Officer - Remote Work
Posted on: 15-09-2024 00:00
Wayfair Careers From Home | Wayfair Jobs
Posted on: 18-02-2025 03:58
[Entry Level, No Experience] Southwest Airlines Remote Data Entry?
Posted on: 29-08-2024 00:00
Sales Rep. Remote - FT/PT Work From Home!
Posted on: 15-11-2024 04:55
Manager - Accounts Receivable
Posted on: 31-01-2025 09:57
Amazon Virtual Assistant/ Data Entry Remote Jobs – Part-Time
Posted on: 12-09-2024 00:00
Senior Staff Engineer, Native Platform
Posted on: 14-10-2024 04:22
Data Entry Compliance Processor I - Remote Opportunity
Posted on: 31-01-2025 10:00
(Part Time) Airlines Remote Jobs ? Work At American Airlines
Posted on: 12-09-2024 00:00
Technical Sales Engineer - REMOTE
Posted on: 11-12-2024 17:45
Bilingual Spanish - SEPHORA - REMOTE 1099 CSR - CHAT/VOICE / $18/hr - Start 11/15 - #MSP
Posted on: 24-01-2025 00:00