Client Experience Associate - Part time - Remote

Remote, USA Full-time Posted 2025-03-13

Overview
As a Client Experience Associate at Titan, you will be a key point of contact for investors during tax season, providing exceptional customer service and support.
In Short
? Respond to customer requests via chat and email
? Resolve customer issues and develop best practices
? Assist with KYC/AML operations and account onboarding
? Translate customer needs into recommendations for CX and engineering
? Work part-time, Monday-Thursday (27 hours/week)
? Join a small team with a significant impact
? Be part of a vibrant in-person culture
? Competitive cash compensation and equity packages
? Opportunity to influence the Titan roadmap
? Work in a fast-paced, innovative environment
Requirements
? 2+ years in a Customer Experience/Service role
? Ability to handle challenging customer issues with empathy
? Skilled in troubleshooting technical issues
? Exceptional written and communication skills
? Familiarity with customer support platforms like Zendesk
Benefits
? Competitive compensation packages
? Opportunity for full-time employment after contract
? Work with world-class investors
? Be part of a bold vision in finance
? Impactful role in a growing company

Similar Remote Jobs

Benefits Advisor (Full time) - Work from home

Posted on: 31-01-2025 10:00

Morning Live Chat Agent ? Work from Home

Posted on: 31-01-2025 10:00

Inventory Planner I

Posted on: 24-09-2024 00:00

Remote Chat Sales Agent (Part Time Job)

Posted on: 11-08-2024 00:00

Remote Pharmacy Technician

Posted on: 28-08-2024 00:00

Wedding Destinations - Remote

Posted on: 28-01-2025 06:21

Stay-at-home Parent - Virtual Assistant

Posted on: 31-01-2025 09:58