Client Advocate (Meritain Health)- Remote
About the position
The Client Advocate position at CVS Health focuses on supporting the service and administration of Aetna's products to achieve profitable growth. This role emphasizes building strong relationships with customers and executing processes that effectively meet their needs, ensuring a high level of service and satisfaction.
Responsibilities
? Develops and executes customer product/plan administration.
,
? Meets with customers at least quarterly to discuss service levels and expectations, share process improvements, and identify gaps in service levels.
,
? Identifies customer specific service issues and leads resolution of issues working with other areas to implement solutions.
,
? Responds to customers' requests for claim analysis, plan design changes, and benefit questions.
,
? Collaborates with account management team to achieve growth and renewal objectives; assists in preparation and delivery of renewal packages.
,
? Supports all plan administration activities, including installation, plan set-up, eligibility, billing, and drafting.
,
? Manages open enrollment activities.
,
? Promotes Navigator usage and implements strategies to increase usage for products.
,
? Notifies customers of Aetna policy changes and provides consultative support.
,
? Supports scheduling of customer meetings and preparation for these meetings.
Requirements
? 1-3 years experience in health care customer service.
,
? Excellent customer service mindset.
,
? Strong critical thinking and analytical skills.
,
? Proficiency with Outlook, Microsoft Office including Word, Excel, PowerPoint, and Teams.
,
? Effective communication skills, both verbal and written.
,
? Ability to learn quickly and work with minimal supervision.
,
? Confident and comfortable presenting information in a group setting.
Nice-to-haves
? Data General (DG) and Salesforce experience.
,
? Prior health insurance industry-related experience working with complex accounts.
,
? Self-funded experience.
,
? Prior account management experience within the health insurance industry.
Benefits
? Full range of medical, dental, and vision benefits.
,
? 401(k) retirement savings plan.
,
? Employee Stock Purchase Plan.
,
? Fully-paid term life insurance plan.
,
? Short-term and long-term disability benefits.
,
? Well-being programs and education assistance.
,
? Free development courses.
,
? CVS store discount and discount programs with participating partners.
,
? Paid Time Off (PTO) and paid holidays.
Similar Remote Jobs
Client Advocate (Meritain Health)- Remote
Posted on: 02-01-2025 03:58
Hospice RN Triage 7on/7off (Remote)
Posted on: 02-01-2025 03:58
Work From Home/Entry Level Reservationist
Posted on: 02-01-2025 03:58
Supplemental Benefits Advisor (Entry Level-Remote)
Posted on: 02-01-2025 03:58
Virtual and Physical Workspace Administrator
Posted on: 02-01-2025 03:58
Remote Bookkeeper in Memphis, TN
Posted on: 02-01-2025 03:58
Technical Support Specialist Remote Overnight
Posted on: 02-01-2025 03:58
Technical Support Specialist Remote Overnight
Posted on: 02-01-2025 03:58
Remote Data Entry Specialist (Typist)
Posted on: 02-01-2025 03:58
IT Project Manager (Omaha, NE)
Posted on: 02-01-2025 03:58
Remote ESL Expert in Distance Learning
Posted on: 30-12-2024 06:51
City of Hope ? Cook I ? Patient Services ? Evening shift ? Duarte, CA
Posted on: 31-01-2025 10:02
online typing jobs from home for students ? Work From Home Jobs
Posted on: 24-01-2025 04:50
Delta Remote Careers: Airlines Jobs with Work-From-Home Opportunities
Posted on: 19-09-2024 00:00
[part Time Remote Jobs] Apple Home Advisor Job - Opinion Sharing...
Posted on: 16-07-2024 18:36
Remote Cantonese Transcriptionist/Translator
Posted on: 21-02-2025 00:00
UPS Remote Jobs - Customer Service Work From Home Job
Posted on: 04-11-2024 05:38
(Seeking New Talent) Walmart Remote Online Shopping Assistant ? Apply Now
Posted on: 20-01-2025 00:00
Weekend Clinical Review Coordinator, Appeals and Denials - Remote
Posted on: 15-10-2024 08:32
Call Center Agent (Not Remote)
Posted on: 16-07-2024 18:49