CISCO Voice Engineer (Remote & Night Shift Only)
Duties:
? Serve as the lead technical consultant responsible for the continuous operation and performance of the enterprise voice infrastructure.
? Responsible for the use of Prognosis, Splunk, SevOne, Spectrum to help troubleshoot the voice environment and setup dashboards and alerts...
? Also responsible for day-to-day operations of mission critical technologies including Cisco Voice Gateways, Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Emergency Responder and Oracle SBC.
? Troubleshoots and proceeds on resolving infrastructure compatibility issues based on system architecture, project requirements, customer expectations, etc.
? Respond to high impact issues on a 24x7 basis, participating in a rotating on-call schedule with other team members.
Skills:
? Configure, maintain, and support Cisco Unified Communication Manager (CUCM)
? Configure, maintain, and support Cisco Unity Connection (CUC)
? Configure, maintain, and support Cisco Emergency Responder (CER)
? Configure, maintain, and support Cisco Voice Gateways (VG)
? Troubleshoot and resolve CUCM, CUC, CER, and VG issues within the core voice infrastructure
? Configure, maintain, support and monitor Oracle Session Border Controllers (SBC's) within core voice infrastructure
? Troubleshoot and resolve SBC issues within the core voice infrastructure Patching and upgrades to the SBC's as needed Experience with Avaya CM strongly preferred
Router/Switch Experience:
? Experience with Cisco networking
? Experience with F5 load balancers to include the GTM and LTM platforms a plus
? Experience with Cisco ASA and Palo Alto firewalls a plus
? Experience in configuration & operation of network management instruments such as SNMP, SYSLOG, NetFlow, etc.
? Experience with packet capture tools such as, Wireshark, and tcpdump
? Well versed in crisis management and root cause analysis techniques
? Experience working in a team-oriented, collaborative environment Proven analytical and problem-solving abilities Strong interpersonal, written, and oral communication skills Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations Highly self-motivated and directed Strong organizational skills/ Keen attention to detail Strong customer service orientation
Education:
? High School/GED required minimum
Similar Remote Jobs
CISCO Voice Engineer (Remote & Night Shift Only)
Posted on: 29-09-2024 00:00
Online Chat Assistant Jobs At Amazon No Experience
Posted on: 29-09-2024 00:00
Remote Data Entry Specialist / Work from home
Posted on: 29-09-2024 00:00
Virtual Special Education teacher - 100% Fully Remote
Posted on: 29-09-2024 00:00
Remote Contract Technical Recruiter - Virtual | WFH
Posted on: 29-09-2024 00:00
Atenci? al Cliente/ Asistente virtual remoto (US Healthcare)
Posted on: 29-09-2024 00:00
Seasonal Work at Home CSR- El Paso, TX
Posted on: 29-09-2024 00:00
Customer Care Specialist - Romanian and Polish Speaker
Posted on: 29-09-2024 00:00
$15 per Hour - Remote Call Center Representative
Posted on: 29-09-2024 00:00
Mobile Typing Jobs from Home at TypingSolutions Inc.
Posted on: 29-09-2024 00:00
Walgreens Data Entry (Remote, Part/Full Time) ? Hiring Now
Posted on: 16-07-2024 18:43
Property Management Lead (Memphis, TN)
Posted on: 09-07-2024 07:21
Customer service at
Posted on: 09-11-2024 04:39
Specialist Account Executive-2
Posted on: 09-11-2024 04:39
VQI Data Abstractor: Part-Time
Posted on: 05-01-2025 17:57
Customer Support Representative - Remote (10 AM - 7 PM EST)
Posted on: 14-11-2024 08:02
Home-Based Hotel Reservationist (Remote)
Posted on: 05-02-2025 00:00
Driver Partner - Part Time
Posted on: 06-10-2024 00:00
Remote Project Participant
Posted on: 11-12-2024 17:45
Virtual Assistant-100% Remote- Part Time to Full Time at Aspen Ridge Mental Health
Posted on: 22-09-2024 00:00