Chat Support Associate
Description:
? The Support Associate is responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the Vetcove platform.
? Members of the support team work collaboratively to help provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos This role plays a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs.
? The ideal candidate is a proactive self-starter who thrives in a fast-paced, team environment. This person will be excited by the challenge of supporting and growing a large community of thousands of passionate veterinary professionals through answering intercoms via our platform, troubleshooting, and working cross-functionally to help evolve our platform.
? Experience in a relevant... customer-facing role, as well as excellent written and verbal communication skills, are required. Knowledge of intercom and/or experience with other chat platforms is strongly preferred.
Requirements: ? 1 year of relevant, customer facing work experience ? 2 Year Associates Degree or 4 Year College Degree ? Excellent written and verbal communication skills ? Experience in chat support preferred ? Patience and compassion when handling difficult situations ? Ability to adapt quickly and manage many concurrent responsibilities ? A strong desire to learn and help our customers succeed ? A positive attitude and one-for-all team mentality and excellent collaboration skills ? Tech/start-up work experience is a plus but not required
Benefits:
? 100% remote within the USA
? Medical, Dental, and Vision Insurance
? Automatic 401k contribution
? Employee referral program
? At home office set up
? Bi-annual company retreats
? Open vacation policy
? Equity
? Monthly team events
Similar Remote Jobs
Chat Support Associate
Posted on: 14-10-2024 04:21
Content Reviewer, Amazon
Posted on: 14-10-2024 04:21
Regional Account Manager-Equipment
Posted on: 14-10-2024 04:21
SQL Server DBA
Posted on: 14-10-2024 04:21
Complete Offers Online
Posted on: 14-10-2024 04:21
Remote -Sales Closing
Posted on: 14-10-2024 04:21
Part-time Support Associate
Posted on: 14-10-2024 04:21
Data entry customer
Posted on: 14-10-2024 04:21
Remote Chat Agent
Posted on: 14-10-2024 04:21
Online Chat Specialist
Posted on: 14-10-2024 04:21
Virtual Receptionist $12/hr - Kansas
Posted on: 06-02-2025 00:00
FedEx Package Delivery Specialist
Posted on: 12-09-2024 00:00
Fully Remote- Customer Service Representative
Posted on: 22-08-2024 00:00
Vendor Project Manager
Posted on: 31-07-2024 19:11
Delta Airlines Customer Service Representative (Remote)
Posted on: 28-10-2024 09:49
[All subject matters] Swedish into English UK freelance?
Posted on: 16-07-2024 18:57
Online Customer Support Specialist
Posted on: 19-09-2024 00:00
Remote Book Reviewer (Entry-Level, No Experience Required)
Posted on: 11-01-2025 15:33
Remote Data Entry Jobs at Yelp
Posted on: 03-08-2024 00:00
Delta Airlines Virtual Assistant Jobs
Posted on: 19-09-2024 00:00