Call Center Representative - Virtual Support Clinic
Description
Employer Industry: Healthcare Services
Why Consider This Job Opportunity
? Opportunity for career advancement and growth within the organization
? Excellent benefits designed to support you and your family
? Chance to work in a culture of patient-focused, whole-person care
? Collaborative and respectful work environment
? Ability to make a meaningful impact on patient care and satisfaction
What To Expect (Job Responsibilities)
? Provide exceptional customer service to callers while meeting performance standards
? Assist patients in navigating the managed care system and resolving inquiries
? Maintain up-to-date resources to support customer inquiries
? Coordinate special projects and events as directed by the supervisor
? Support the Call Center Team and internal departments effectively
What Is Required (Qualifications)
? Minimum of 1 year of customer service experience
How To Stand Out (Preferred Qualifications)
? 1 year of medical office or healthcare experience
? Experience with Epic software
? Familiarity with medical terminology
#HealthcareServices #CustomerService #PatientCare #CareerOpportunity #EmployeeBenefits
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? High school diploma or equivalent (Bachelor?s degree preferred).
? Previous experience in customer service, preferably in the travel or airline industry.
? Strong verbal and written communication skills.
? Proficiency in using computers, including familiarity with CRM systems and Microsoft Office.
? Ability to multitask and work in a fast-paced environment.
? Strong problem-solving skills and a customer-first mindset.
? Reliable internet connection and a quiet workspace free from distractions.
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