Call Center Representative/Customer Service
Remote, USA
Full-time
Posted 2025-03-14
Analytics Institute (www.analyticsinstitute.us) is a leader in data-driven solutions, empowering organizations with insights that enhance decision-making and operational efficiency. We are looking for enthusiastic Call Center Representatives to join our team and play a key role in delivering exceptional customer service while leveraging data to enhance the customer experience. Key Responsibilities: ? Handle inbound and outbound customer calls professionally and efficiently. ? Resolve customer inquiries and complaints by providing accurate information and solutions. ? Maintain detailed records of customer interactions in our CRM system. ? Collaborate with the team to meet and exceed key performance indicators (KPIs) such as call resolution time and customer satisfaction. ? Utilize analytics tools to track trends and provide feedback for improving processes. ? Participate in regular training sessions to stay updated on company policies, products, and services. Qualifications: ? 1-2 years of experience in a call center or customer service role preferred. ? Strong verbal and written communication skills. ? Ability to multitask and remain calm under pressure. ? Familiarity with CRM tools and basic data entry. ? Analytical mindset with a willingness to learn and adapt. ? Proficient in MS Office Suite; experience with analytics tools is a plus. Preferred Skills: ? Experience working in a data-driven or analytics-focused environment. ? Knowledge of customer service metrics and reporting. ? Bilingual abilities are a plus. Why Join Us? ? Competitive salary and benefits package. ? Remote-friendly, flexible work schedule. ? Opportunities for growth and professional development. ? Be part of a team that values innovation and customer satisfaction. Job Types: Full-time, Contract Pay: $40,000.00 - $70,000.00 per year Benefits: ? 401(k) ? 401(k) matching ? Dental insurance ? Flexible schedule ? Health insurance ? Paid time off ? Parental leave ? Vision insurance Shift: ? 8 hour shift People with a criminal record are encouraged to apply Work Location: Remote
Similar Remote Jobs
Call Center Representative/Customer Service
Posted on: 31-01-2025 09:57
Marketing Travel Assistant- (WFH)
Posted on: 31-01-2025 09:57
Call Center QA Leader
Posted on: 31-01-2025 09:57
Inbound Call Center Representative
Posted on: 31-01-2025 09:57
Fedex Remote Jobs(Customer service)
Posted on: 31-01-2025 09:57
Online Customer Service Representative
Posted on: 31-01-2025 09:57
Commercial Insurance Customer Service
Posted on: 31-01-2025 09:57
Remote Customer Support Specialist
Posted on: 31-01-2025 09:57
RN Cardiac Cath Lab
Posted on: 31-01-2025 09:57
Full Time Center Associate
Posted on: 31-01-2025 09:57
Online Survey Side Hustle Expert
Posted on: 03-02-2025 00:00
Customer Interaction Specialist Live Chat
Posted on: 26-12-2024 06:11
Sr Tech/Sort Sys
Posted on: 19-02-2025 06:28
Disney Work from Home Data Entry - Part-Time Remote Job
Posted on: 01-07-2024 16:52
Customer Service Agent- Work From Home
Posted on: 26-11-2024 06:19
Technical Communicator II
Posted on: 16-07-2024 18:37
Customer Service Representative (Remote) at Apple
Posted on: 25-09-2024 00:00
Director, Revenue Enablement
Posted on: 10-09-2024 00:00
Sales Representative | No experience needed
Posted on: 26-09-2024 00:00
Branch General Manager
Posted on: 05-12-2024 05:15