Call Center Customer Service Representative ( REMOTE )
Remote, USA
Full-time
Posted 2025-03-16
We are looking for a call center customer service representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction. The ideal call center customer service representative will be customer-focused... detail orientated, and target driven. You should be polite, accurate, knowledgeable, and able to work well within a team. Responsibilities: ? Receiving or making a high volume of calls from or to customers. ? Striving to achieve first call resolution and maintain the quality of service provided by the call center. ? Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution. ? Responding efficiently to customers and creating a positive experience. ? Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues. ? Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence. ? Understanding and using the required software, reports, tools, and metrics. ? Transferring and escalating the calls to the appropriate department if needed, such as sales. ? Participating in training and striving to increase and improve existing skills. ? Adhering to all company policies and procedures. Requirements: ? More education or experience may be preferred. ? Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills. ? Proficiency with computers, especially with regards to CRM software. ? Ability to resolve conflict and diffuse tension. ? Strong time management skills. ? Being able to speak more than one language fluently would be highly advantageous. ? High school diploma or equivalent
Similar Remote Jobs
Call Center Customer Service Representative ( REMOTE )
Posted on: 16-07-2024 18:56
Part-Time Delta Airlines Data Entry Remote Jobs: Earn $/Hour
Posted on: 16-07-2024 18:56
Disney Data Entry Remote Jobs $26/Hour ? WFH
Posted on: 16-07-2024 18:56
Work From Home Amazon Data Entry Jobs - No Experience Required...
Posted on: 16-07-2024 18:56
(Online Live Chat Remote Job) Netflix Remote (Data Entry Jobs) $30/H
Posted on: 16-07-2024 18:56
Delta Airline Customer Service Representative ? Work At Home
Posted on: 16-07-2024 18:56
Customer Service Representative - Delta Airlines Work at Home...
Posted on: 16-07-2024 18:56
Disney Remote Data Entry Careers (Work At Home) ? Hiring Now
Posted on: 16-07-2024 18:56
Senior Manager, Full Stack Software Engineering - Capital One...
Posted on: 16-07-2024 18:56
Data Entry Clerk - Remote | WFH
Posted on: 16-07-2024 18:56
Volunteer: College Students - Remote Volunteer Opportunity - Richmond, IN Area
Posted on: 02-08-2024 17:49
Experienced Psychic & Tarot Reader ? Work from Home Advisor
Posted on: 31-01-2025 10:03
CT Tech - $2,229 per week
Posted on: 26-11-2024 06:19
Account Director, Services Growth (Enterprise Sales)
Posted on: 03-12-2024 06:00
Senior Real Time Pipeline Engineer (PH)
Posted on: 24-10-2024 05:38
Associate-Digital Product Management
Posted on: 14-08-2024 00:00
Online Survey Respondent
Posted on: 02-02-2025 00:00
Sr Product Manager - Guest Message Pipeline(Remote Or Hybrid)
Posted on: 06-11-2024 04:54
DATA ENTRY CLERK / TYPING
Posted on: 11-09-2024 00:00
Content Moderator at Yelp
Posted on: 27-08-2024 00:00