Call Center Customer Service Representative
Looking for a career in customer service for a premier company that focuses on helping people? We have an exciting opportunity that may be perfect for you.
Join the team and become a part of an organization that values its customers and employees...
Apply now and take the first step towards a rewarding career in customer service!
Job Title: Customer Care Specialist
Key Responsibilities:
- Deliver high-quality service to callers from pharmacies, doctor's offices, and plan members
- Provide accurate information regarding pharmacy benefits and plan setup
- Demonstrate friendly professionalism and excellent communication skills
- Adhere to schedule and efficiently use phone time to ensure timely resolution of inquiries
- Continuously learn and stay updated on industry changes and best practices
- Assist customers in understanding their pharmacy benefits and resolving any issues or concerns.
- Collaborate with internal teams to ensure smooth processing of pharmacy benefit requests.
- Maintain up-to-date knowledge of medical insurance plans and pharmacy benefit regulations.
- Document customer interactions and maintain comprehensive records.
Skills and Qualifications:
- Knowledge of Microsoft Office Suite and typing minimum of 40 WPM
- Handle incoming phone calls quickly and efficiently
- Excellent customer service skills with a focus on quality and efficiency
- Strong attention to detail and ability to provide accurate information
- Excellent communication skills, both verbal and written
- Ability to adhere to schedule and efficiently handle multiple calls
- Willingness to continuously learn and adapt to changes in the pharmacy benefit industry
- Problem-solving and conflict resolution skills.
- Proficiency in using customer service software and databases.
Requirements:
Bilingual Spanish speaking (not required but a plus)
H.S. Diploma Required
Must be able to pass a background check and drug screening
Available to work between the hours of 8am and 10pm. (9 hour shifts
Similar Remote Jobs
Call Center Customer Service Representative
Posted on: 17-09-2024 00:00
Remote - Certified Pharmacy Technician
Posted on: 17-09-2024 00:00
Healthcare Specialist / Data Entry
Posted on: 17-09-2024 00:00
Remote File Clerk (Flexible Hours)
Posted on: 17-09-2024 00:00
REGIONAL FIELD SALES MANAGER- WEST
Posted on: 17-09-2024 00:00
Education Program Specialist - OPEEP
Posted on: 17-09-2024 00:00
Virtual Medical Assistant / Receptionist
Posted on: 17-09-2024 00:00
Virtual Medical Assistant / Receptionist
Posted on: 17-09-2024 00:00
Data Entry Specialist at Fedex
Posted on: 17-09-2024 00:00
Medical Receptionist III, Urology/ENT (Remote)
Posted on: 17-09-2024 00:00
Executive Assistant - Chairman's Office
Posted on: 23-10-2024 04:42
Remote Apple Advisor $25/Hour ? mysmartpros
Posted on: 24-01-2025 04:51
Technical Product Manager
Posted on: 23-09-2024 00:00
?? Dream Job Alert: Work from Anywhere as a Remote Travel Agent - T
Posted on: 23-02-2025 00:00
Sales Development Representative | DoorDash | Remote (USA)
Posted on: 25-11-2024 05:20
Amazon Customer Service – United States (Work From Home)
Posted on: 12-09-2024 00:00
Apple Remote Jobs From Home
Posted on: 05-09-2024 00:00
(Part Time / Work From Home) Amex Virtual Assistant Job
Posted on: 31-07-2024 19:12
Travel for Meetings Planner (T4M)
Posted on: 03-02-2025 00:00
Target Part Time Job Near Me $25Hr
Posted on: 04-12-2024 05:42