Call Center Agent - Remote / Office
We are seeking a highly motivated and customer-oriented individual to join our team as a Remote Call Center Agent. As a Call Center Agent, you will be responsible for handling inbound and outbound customer calls, providing exceptional customer service, and resolving customer inquiries efficiently. This is a remote position, allowing you to work from the comfort of your own... home.
Responsibilities
? Handle a high volume of inbound and outbound customer calls in a timely manner
? Provide outstanding customer service by addressing customer inquiries, complaints, and issues with professionalism and empathy
? Document all customer interactions accurately in the database
? Offer appropriate solutions and alternatives to meet customer needs
? Follow up on customer inquiries not immediately resolved
? Collaborate with team members and supervisors to improve customer service experience
? Maintain customer satisfaction ratings based on established performance criteria
Requirements
? Previous experience in a customer service or call center role
? Excellent communication skills, both verbal and written
? Strong problem-solving and critical thinking abilities
? Proficient in using computer systems and software, including MS Office Suite
? Ability to work independently and meet performance targets
? Flexibility to work in rotating shifts, including weekends and holidays
? High school diploma or equivalent, college degree preferre
Benefits
? Work from the comfort of your own home, eliminating long commutes and allowing for a flexible work schedule.
? Enjoy a competitive salary and the potential for performance-based bonuses.
? Benefit from ongoing training and professional development opportunities to enhance your skills and advance your career.
? Join a supportive and collaborative team environment where your contributions are valued and recognized.
? Access comprehensive health insurance and retirement plans to ensure your well-being and financial security.
Job Posted by ApplicantPro
Similar Remote Jobs
Call Center Agent - Remote / Office
Posted on: 11-08-2024 00:00
Special Education Teacher - Henderson, North Carolina
Posted on: 11-08-2024 00:00
Aetna Part Time Remote Jobs (Store Associate)
Posted on: 11-08-2024 00:00
Entry Level Delta Airlines Data Entry Jobs
Posted on: 11-08-2024 00:00
Call Center Representative - Remote | WFH
Posted on: 11-08-2024 00:00
Customer Service Representative - Work From Home
Posted on: 11-08-2024 00:00
Live Chat Representative - Work from home
Posted on: 11-08-2024 00:00
Inbound Contact Center Agent (U.S. Remote)-Spanish Speaking
Posted on: 11-08-2024 00:00
Virtual Assistant for E-commerce and Marketing Support
Posted on: 11-08-2024 00:00
Apple Customer Service Representative (Work From Home)
Posted on: 11-08-2024 00:00
Director, Agency Sales
Posted on: 02-01-2025 03:58
Virtual Client Service Rep (Fully Remote)
Posted on: 03-09-2024 00:00
Chat Support Associate (Part-time, Remote)
Posted on: 16-07-2024 18:58
Class B Local Driver
Posted on: 09-08-2024 00:00
Walgreens Data Entry (Night/Day Shift, Full Time,) $76000/Year
Posted on: 29-08-2024 00:00
District Performance Coordinator
Posted on: 05-11-2024 03:45
Remote Project Participant
Posted on: 20-01-2025 00:00
Work From Home Part Time Amazon Remote Jobs
Posted on: 16-07-2024 19:00
Customer Experience Agent (Remote)
Posted on: 11-12-2024 17:45
Walmart Data Entry Remote Jobs (Part ? Time) $26/H ? US
Posted on: 26-08-2024 00:00