Bilingual Spanish/English Customer Service Representative Remote, Overnight
About the position
The Bilingual Spanish/English Customer Service Representative is a remote position focused on providing exceptional customer support for internet-related issues. This role involves troubleshooting, managing customer inquiries, and ensuring high-quality service in a 24/7 call center environment. The representative will work overnight shifts and rotating weekends, utilizing various tools to assist customers effectively.
Responsibilities
? Provide timely and professional assistance to customers experiencing technical difficulties related to internet services.
,
? Respond to chats, support tickets, and emails efficiently, helping customers resolve connectivity and account issues.
,
? Offer step-by-step troubleshooting for internet and device-related problems.
,
? Use Fresh Desk to log and track customer interactions and manage inquiries within service level agreements (SLAs).
,
? Access and update customer accounts using Sonar CRM and utilize networking tools for support.
,
? Escalate unresolved technical issues to higher-level support as needed and collaborate with network operations and IT teams for complex troubleshooting.
,
? Participate in quality assurance activities to improve customer service.
Requirements
? Bilingual (Spanish/English) required.
,
? 3+ years of customer service experience, preferably in a call center.
,
? Familiarity with internet troubleshooting, networking concepts, and ticketing systems (Fresh Desk, Sonar CRM).
,
? Strong written and verbal communication skills.
,
? Ability to work overnight shifts, weekends, and rotating schedules.
Nice-to-haves
Benefits
? Paid training
,
? Temp-to-hire opportunity based on performance
Similar Remote Jobs
Bilingual Spanish/English Customer Service Representative Remote, Overnight
Posted on: 31-01-2025 09:59
Data Entry Clerk- Full Time - Remote
Posted on: 31-01-2025 09:59
Delta Airlines (Remote Jobs) ? Data Entry
Posted on: 31-01-2025 09:59
Remote Live Chat Support Agent (Entry Level)
Posted on: 31-01-2025 09:59
American Airlines Customer Service (Work At Home)
Posted on: 31-01-2025 09:59
Fully Work From Home Client Service Representative
Posted on: 31-01-2025 09:59
High-Commission Sales Support! (Chat Only - Remote)
Posted on: 31-01-2025 09:59
Wayfair Careers From Home | Wayfair Jobs
Posted on: 31-01-2025 09:59
Bookkeeping INTERN (Learn How to do Bookkeeping)
Posted on: 31-01-2025 09:59
Software Engineering Intern - Go To Market
Posted on: 31-01-2025 09:59
Overnight Employee Assistance Program (EAP) Consultant (Remote U.S.)
Posted on: 24-09-2024 00:00
Amazon Delivery Driver
Posted on: 16-01-2025 19:15
Walgreens Data Entry Remote Jobs ? Part-Time ? Hire Me Remotely
Posted on: 25-08-2024 00:00
Cashier (Part-Time) – Gilbert
Posted on: 12-09-2024 00:00
Flexible Part-Time Work from Home Opportunities
Posted on: 22-11-2024 05:34
Assistant Director/ Financial Aid & Scholarships Compliance & Systems
Posted on: 11-08-2024 00:00
Level I Technician
Posted on: 05-02-2025 00:00
Senior Software Test SME
Posted on: 18-12-2024 18:22
Chat Moderator Jobs Remote - Safeguard Online Communities and Earn $25-$35/hr from Home
Posted on: 19-08-2024 00:00
Customer Service Representative - Remote Call Center
Posted on: 08-08-2024 00:00