Bilingual Customer Service Representative
Description
Voted one of Chicago's Best Places to Work by the Chicago Tribune for the seventh year in a row, Clarity Partners is hiring...
Clarity Partners is seeking a Bilingual Customer Service Representative local to Chicago, IL with a demonstrated understanding of service center support processes and procedures. This position will serve as the first point of contact for customers seeking assistance over the phone or through email. This position is responsible for analyzing and responding to queries involving bills and charges.
Responsibilities: ? Act as the initial and primary point of contact for customers reaching out for assistance, through inbound phone calls and emails. ? Provide proper resolutions and deliver accurate information for customer account related questions, concerns and requests while fully adhering to all policies, procedures, and protocols. ? Walk the customer through and explain billing types, charges, and rates. ? Thoroughly research and analyze each customer inquiry by taking the appropriate action to effectively resolve each situation. ? Direct unresolved and out of scope issues to the next level of support personnel or to the proper department. ? Promote and demonstrate a positive customer and team experience by maintaining the highest standards of personal ethics, service quality, communication, and professionalism always. ? Provide accurate information on billing types, charges, rates, and municipal requirements.
Requirements: ? 1-3 years of experience servicing customers within a call center and billing environment. ? Exhibit strong and effective verbal and written communication skills and demonstrates a professional, friendly, and courteous demeanor. ? Computer literate with pc knowledge and the ability to navigate through multiple applications effortlessly. ? Able to provide own personal headset that is either a USB plugin or corded, and acceptable internet access must be wired, where an ethernet cable is connected to the computer and router and mouse. ? Effective keyboarding and computer skills with the ability to type at least 35 wpm minimum. ? Must commit to maintaining good attendance with minimal unscheduled attendance occurrences including late arrivals, early leaves, and absences. ? Must have a strong attention to detail, time management and organizational skills to achieve quality work performance. ? Fluent in Spanish. ? Highschool diploma or GED required.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
? 401(k)
? Dental insurance
? Health insurance
? Paid time off
? Vision insurance
Application Question(s):
? Can you provide your own mouse and keyboard?
? Can you provide an ethernet cable that connects between the computer and router?
? Can you provide your own corded or wired headset?
Location:
? Chicago, IL (Required)
Work Location: Remote
Similar Remote Jobs
Bilingual Customer Service Representative
Posted on: 15-09-2024 00:00
Insurance Customer Service Representative
Posted on: 15-09-2024 00:00
Personal Assistant - Remote
Posted on: 15-09-2024 00:00
Remote Customer Service Representative
Posted on: 15-09-2024 00:00
Clerk - Parts Room
Posted on: 15-09-2024 00:00
REMOTE VIRTUAL CHAT ASSISTANT
Posted on: 15-09-2024 00:00
Customer Service Representative (CSR)
Posted on: 15-09-2024 00:00
Material Handler - Loader
Posted on: 15-09-2024 00:00
Application Engineer Southwest US
Posted on: 15-09-2024 00:00
Work-at-Home Data Curation Specialist
Posted on: 15-09-2024 00:00
Delta Airlines Hiring Remote Customer Service Representative | $45K-$60K Annual Salary
Posted on: 04-09-2024 00:00
Nuuly Customer Success Associate - REMOTE, Part Time Temporary (Friday-Sunday, 9am -5pm)
Posted on: 12-12-2024 19:16
Service Associate- Part Time - Wichita, KS
Posted on: 31-01-2025 09:59
Yelp Careers Remove Spam Comments
Posted on: 31-01-2025 09:58
Online Chat Jobs At Meggitt Baltimore Inc No Experience - Part-Time
Posted on: 02-09-2024 00:00
Fully Remote Data Entry Clerk
Posted on: 01-07-2024 16:51
Online Order Filling Team Associate
Posted on: 04-02-2025 19:18
T-Mobile Remote Customer Service Representative - Work From Home Jobs
Posted on: 09-07-2024 07:20
Call Centre Agent Intern
Posted on: 04-02-2025 19:18
Amazon Entry-Level Remote Jobs (Work From Anywhere, Part-Time & Full-Time)
Posted on: 04-11-2024 05:38