Apple Support Professional
Location: Remote with some onsite in Washington DC depending on support requests
Category: Technology
Schedule (FT/PT): FT W2, 3-year contract...
Potential for Telework: Yes. 75%+
Clearance required to start: None
Citizenship: US Citizen (non-dual citizenship)
We at MelkoTech are looking for Mac experts to deliver white-glove service to VVIPs, including prompt resolution of HW, SW, network issues. Support will be delivered to all apple products, with additional support provided to connect and utilize apple products in the business setting and context.Candidate must have the Apple Certified Support Professional (ACSP) certification.
The services shall include, but not be limited to:
- Prompt response and resolution of IT issues, including hardware, software, and network-related problems.
- Proactive monitoring and maintenance of executive-level IT equipment and systems.
- Support for Mac-based systems, with in-depth knowledge of MacOS, iOS, mobile device support, and technologies.
- Installation, configuration, and troubleshooting of software applications, including Microsoft 365, ServiceNow, and Oracle.
- Assistance with Active Directory services, user account management, and access permissions.
- Collaboration with other NIH IT teams to ensure seamless integration and resolution of complex issues.
- Basic knowledge of BigFix or Jamf.
- On-call support during non-business hours, including weekends and holidays, with immediate response times.
Experience, expertise and educational requirements:
- Experience and Expertise: A minimum of 5 years in the field of Mac deskside support for Federal agency or similar research organization in academia with a scientific-focused mission, and with demonstrated expertise and applied experience with senior-level knowledge and experience in supporting VVIPs and executives.
- IT Certifications: Relevant IT certifications such as Apple Certified Support Professional (ACSP), Microsoft Certified: Modern Desktop Administrator Associate, and ITIL Foundation are highly desirable.
- Technical Knowledge: In-depth knowledge and expertise in ServiceNow, Microsoft 365, Active Directory, and Oracle are essential.
- Education Required: A relevant degree in IT or Computer Science is required, with a preference for advanced degrees.
- Apple-certified - Mandatory
PI251781428
Remote
About the Company:
Nexthreat
Similar Remote Jobs
Apple Support Professional
Posted on: 22-10-2024 05:24
Employment Key Workers
Posted on: 22-10-2024 05:24
Online Chat Specialist
Posted on: 22-10-2024 05:24
Patient Care Representative
Posted on: 22-10-2024 05:24
Entry Level Bookkeeper
Posted on: 22-10-2024 05:24
Online Administrative Scheduler
Posted on: 22-10-2024 05:24
Hourly Warehouse Operations
Posted on: 22-10-2024 05:24
ADA Compliance Advisor
Posted on: 22-10-2024 05:24
Telechat ( Remote)
Posted on: 22-10-2024 05:24
Part-Time Vacation Planner
Posted on: 22-10-2024 05:24
Process Hazard Analysis Facilitator - Part-Time, Flexible
Posted on: 02-01-2025 03:58
Part-Time Remote Customer Support Specialist at Apple Inc
Posted on: 01-07-2024 16:52
Data Entry Evening Jobs - Apply Now for Flexible Hours & Competitive Pay
Posted on: 22-09-2024 00:00
Customer Service Representative - Work From Home South East Region
Posted on: 16-07-2024 18:48
Claims Team Manager, Doordash Core
Posted on: 28-10-2024 09:49
Amazon Delivery Driver
Posted on: 01-10-2024 00:00
Retail Sales Consultant
Posted on: 12-12-2024 19:15
1890 ? CVS Careers Jobs || CVS Remote Jobs Part Time ( CVS Careers Login )
Posted on: 08-11-2024 05:10
Remote-Customer Service Representative
Posted on: 05-01-2025 17:57
Immediately Hiring ? Hire Me Remotely
Posted on: 22-11-2024 05:34