Apple Support College Advisor - Technical Customer Service
Description
As an Apple Support College Advisor, you will be a vital part of our customer support team, serving as the friendly voice of Apple. Your role involves providing world-class customer service, troubleshooting, and technical support for popular products, including iPhones, iPads, and MacBooks. You?ll engage thoughtfully with customers, using your technical expertise and creativity to offer step-by-step solutions tailored to their individual needs. Your contributions will help create meaningful interactions that delight and inspire our customers.
Company Culture and Environment
At Apple, we emphasize a fun environment fueled by creativity and innovation. We foster a culture of inclusion where diverse backgrounds and perspectives are valued, ensuring that everyone feels seen, heard, and motivated to do their best work.
Career Growth and Development Opportunities
Apple is committed to supporting your ongoing growth and career development. You will receive training to excel in your role and have opportunities to explore your potential within the company.
Detailed Benefits and Perks
? Eligibility to participate in the company stock plan
? Employee discounts
? Paid time off
? Dedicated resources for career development and growth
Compensation and Benefits
? Competitive pay based on experience
? Health and wellness benefits
? Flexible working hours to accommodate school schedules
Why you should apply for this position today
Joining Apple as a Support College Advisor means making a positive impact on the customer experience while growing your skills in a supportive and inclusive environment. This is a fantastic opportunity to work for a leading technology company, develop your problem-solving abilities, and build lasting connections.
Skills
? Strong communication and interpersonal skills
? Ability to handle difficult conversations with resilience
? Technical troubleshooting skills
? Effective time management and multitasking capabilities
? Self-management in a fast-paced environment
Responsibilities
? Engage with customers to provide troubleshooting and technical support
? Use documented troubleshooting flows to resolve issues
? Listen to customers and tailor solutions to their specific needs
? Maintain a quiet and ergonomic workspace
? Meet productivity goals while ensuring a high-quality customer experience
Qualifications
? Enrolled in a university in the U.S. pursuing a bachelor?s degree or higher, through May of 2027 or later
? Minimum 2.7 GPA
? Successful completion of a pre-employment assessment and background check
Education Requirements
? High school diploma or equivalent
? Bachelor?s degree or higher (in progress)
Education Requirements Credential Category
? Undergraduate degree in progress
Experience Requirements
? Prior customer service experience preferred but not required
? Technical experience or coursework in a related field is a plus
Why work in Killeen, TX
Killeen, TX, is known for its welcoming community and proximity to beautiful outdoor spaces, making it an ideal location for students and professionals alike. The city offers a supportive environment for personal and professional growth, with access to a variety of local amenities and a vibrant culture.
Similar Remote Jobs
Apple Support College Advisor - Technical Customer Service
Posted on: 26-11-2024 06:19
Provider Customer Service Call and Chat Representative - Remote in TN
Posted on: 26-11-2024 06:19
Patient Coordinator (Remote/Non-clinical) AccessNurse
Posted on: 26-11-2024 06:19
Recruitment Coordinator- Freshers
Posted on: 26-11-2024 06:19
Package Delivery Driver ? Lafayette, LA
Posted on: 26-11-2024 06:19
Guest Experience Manager
Posted on: 26-11-2024 06:19
Commercial Title Assistant (Remote)
Posted on: 26-11-2024 06:19
Remote Sales Opportunity: Empower Your Potential, Secure Your Future
Posted on: 26-11-2024 06:19
Part Time Warehouse Selector
Posted on: 26-11-2024 06:19
Sales Representative Entry Level
Posted on: 26-11-2024 06:19
(Entry Level/No Experience) UPS Data Entry jobs From Home ? WFH
Posted on: 30-09-2024 00:00
Donation Coordinator 2 - Night Shift Position (7pm - 7am)- $2,500...
Posted on: 16-07-2024 19:03
Grubhub Restaurant Delivery Specialist
Posted on: 12-09-2024 00:00
Remote Live Chat Representative Jobs | Work from Home | Part-Time | Earn $20-$25/hr
Posted on: 28-10-2024 09:49
Remote Mental Health Therapist - $100-$4,000 Monthly Bonus - Now Hiring
Posted on: 03-01-2025 07:36
Detail-Oriented Data Entry Specialist - Flexible Full-Time & Part-Time Roles
Posted on: 16-09-2024 00:00
(No Experience/Entry Level) Verizon Data Entry Remote Job - Apply Now
Posted on: 15-08-2024 00:00
Cloud Field Sales Representative, Google Public Sector
Posted on: 15-08-2024 00:00
ServiceNow Project Manager
Posted on: 28-08-2024 00:00
Apprentice - Aircraft Support Mechanic (BOS)
Posted on: 09-10-2024 00:00