Amazon Connect Call Flow Engineer - 100% REMOTE
you will play a crucial role in designing, developing, and optimizing our call center operations using Amazon Connect. You will collaborate closely with cross-functional teams to ensure that our customer interactions are efficient, seamless, and deliver an outstanding experience.
Key Responsibilities: ? Amazon Connect Call Flow Design: Work with business stakeholders to understand their requirements and design Amazon Connect call flows and IVR systems that align with their needs. ? Amazon Lex Integration: Leverage Amazon Lex for natural language understanding (NLU) and speech recognition in the development of conversational interfaces. ? Call Flow Development: Create, customize, and maintain Amazon Connect contact flows and IVR scripts to streamline and enhance customer interactions. ? Performance Optimization: Continuously evaluate and optimize the performance of Amazon Connect call flows, ensuring high efficiency and responsiveness. ? Security and Compliance: Implement best... practices for security and compliance within Amazon Connect solutions to safeguard customer data. ? Scalability: Plan and implement scalable Amazon Connect call flows that can handle growing call volumes and changing business needs. ? Monitoring and Analytics: Set up monitoring and analytics tools to track the performance of call flows, gain insights, and identify areas for improvement. ? Training and Documentation: Provide training and documentation for call center agents and managers on effectively using Amazon Connect and Amazon Lex. ? Quality Assurance: Establish quality assurance processes to maintain consistency and provide excellent customer service.
Qualifications: ? Bachelor's degree in Computer Science, Information Technology, or related field. ? Extensive experience in designing, developing, and implementing Amazon Connect call flows, IVR systems, and Amazon Lex conversational interfaces. ? In-depth knowledge of Amazon Web Services (AWS) and other cloud-based technologies. ? Strong understanding of contact center operations and CRM systems. ? Proven ability to develop complex call flows that support multichannel customer interactions. ? Experience with speech recognition technology and natural language understanding. ? AWS certification is a plus. ? Excellent problem-solving and analytical skills. ? Strong communication and teamwork skills. ? Ability to manage multiple projects and prioritize effectively
Similar Remote Jobs
Amazon Connect Call Flow Engineer - 100% REMOTE
Posted on: 28-10-2024 09:49
Earn Money by Posting Product Reviews without investment
Posted on: 28-10-2024 09:49
Part-Time and Full-Time At Home Customer Service Rep
Posted on: 28-10-2024 09:49
Flexible Guest Advocate - On-Demand Position at Target
Posted on: 28-10-2024 09:49
Disney Hiring Remote (Remote Careers $33/Hour) ? MySmartPros
Posted on: 28-10-2024 09:49
Account and Growth Supervisor- Fully Remote - SP
Posted on: 28-10-2024 09:49
Remote Data Contributor - Anywhere in the US
Posted on: 28-10-2024 09:49
Southwest Airlines Jobs Dallas Texas $23/Hour ? MySmartPros
Posted on: 28-10-2024 09:49
Administrative Assistant/ Office Clerk/Data Entry Clerk-United States, Remote
Posted on: 28-10-2024 09:49
Compassionate Caregiver - Flexible Hours and Paid Training
Posted on: 28-10-2024 09:49
Remote Client Service Assistant
Posted on: 15-08-2024 00:00
Flexible Work ? Part Time Sales ? Work from Home | Fort Collins
Posted on: 24-01-2025 00:00
Social Media Producer (Part-time) ABC News Studios
Posted on: 06-11-2024 04:54
Remote Healthcare Data Entry Specialist (No Experience Needed)
Posted on: 29-08-2024 00:00
Heavy Duty Truck Driver
Posted on: 12-09-2024 00:00
Customer Service Non-Bilingual & Bilingual Spanish - City Utilities Account 100% Remote Indiana
Posted on: 26-12-2024 06:12
Part time HR Generalist - Remote
Posted on: 10-12-2024 18:34
Data Entry - Remote
Posted on: 10-12-2024 18:33
Remote Apple Jobs: Work from Home Opportunities in Tech and Customer Support
Posted on: 06-12-2024 06:00
Work from Home Jobs – Part-time
Posted on: 12-09-2024 00:00