ACH Support Analyst - Payment Deposit Services
Description:
? Support multiple functions and processes within Payment and Deposit Operations
? Primary responsibility is operation support of ACH and Vault applications
? Performs business analysis for payment and deposit applications
? Acts as first line of contact for user reported inquiries
? Ensures high quality support and great service to partners and clients
? Assists in identifying and implementing operational improvement concepts
? Develops reporting and metrics to measure performance
? Communicates clearly with end users and key stakeholders
? Mines data from primary and secondary sources
? Leads and coordinates small projects and initiatives
? Builds relationships and communicates effectively with stakeholders
Requirements: ? Bachelor?s Degree or equivalent experience ? 2+ years in operational or support environment ? Client centric mindset ? Excellent written and verbal communication skills ? Ability to effectively manage change ? Proven track record of building strong... working relationships ? Strong decision making and analytical skills ? Attention to detail in documenting and implementing requirements ? Highly organized, detail-oriented ? Ability to facilitate research and resolution of issues ? Strong aptitude to technology based tools and databases
Benefits:
? Short-term incentive compensation
? Deferred incentive compensation
? Benefits for eligible employees
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