Scheduling Operations Supervisor, Weekend (Part-Time Contract)
Description:
? Supervise a team of Scheduling Operations Associates during weekend shifts.
? Oversee a fast-paced ticket queue, flag urgent items, and assign them appropriately.
? Monitor team performance, coach SOAs, and ensure adherence to quality standards.
? Handle escalations from clients and caregivers.
? Support caregivers and agencies in filling shifts on short notice.
? Utilize multiple software systems to track cases and communicate effectively.
? Prepare handoff reports for end-of-shift transitions.
Requirements: ? Experience supervising a customer service team and monitoring performance trends. ? Experience working in a high-volume environment. ? Proactive problem solver and able to handle difficult situations or customers as they arise. ? Extensive customer service experience - Be friendly, positive and solutions-oriented. ? Highly organized with strong attention to detail (i.e., able to follow clearly defined procedures). ? Ability to navigate multiple technology... platforms simultaneously. ? Effective communication skills with clients, patients, caregivers and families. ? Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus. ? 5+ years of customer service experience preferred. ? Fluency in Spanish is a plus.
Benefits
Similar Remote Jobs
Scheduling Operations Supervisor, Weekend (Part-Time Contract)
Posted on: 14-10-2024 04:22
Sr. Integration Technical (SAP ABAP) SME
Posted on: 14-10-2024 04:22
Recruiting Coordinator Needed - Full Time/Remote
Posted on: 14-10-2024 04:22
Grocery Shopping UGC Reel in Walmart
Posted on: 14-10-2024 04:22
Data Entry Specialist (Weekend Remote Position)
Posted on: 14-10-2024 04:22
Work From Home Customer Service Assistant
Posted on: 14-10-2024 04:22
Customer Service- Junior ( Remote )
Posted on: 14-10-2024 04:22
Architect -- Secret clearance required (remote)
Posted on: 14-10-2024 04:22
Remote Evening Shift Customer Support Representative
Posted on: 14-10-2024 04:22
Director of Grants - Social Justice
Posted on: 14-10-2024 04:22
Delta Airlines Careers Remote( Customer service )
Posted on: 11-07-2024 07:46
In-Flight Customer Support Attendant
Posted on: 27-09-2024 00:00
Remote Jobs Wells Fargo (Work From Home) $35/Hr
Posted on: 16-07-2024 18:36
Coca Cola is hiring: Warehouse Worker 1 General Laborer - Coca-Cola in Manhattan
Posted on: 02-01-2025 03:59
Remote Data Entry Clerk - Typing - Part Time Entry Level
Posted on: 25-08-2024 00:00
Manual Tester - Contract to Hire
Posted on: 02-02-2025 00:00
Inpatient Hospital Coder (REMOTE) - $10,000 SIGN ON BONUS!
Posted on: 06-11-2024 04:54
Solution Consultant, MLF
Posted on: 07-11-2024 05:42
Sales Representative - Work from home, Great trainings, No cold calls
Posted on: 31-01-2025 10:03
Neolytix Looking for IT Support / IT Helpdesk / Technical Support / Remote Support -Night Shift[...]
Posted on: 24-01-2025 04:50