Customer Support Specialist for voice and chat account

Remote, USA Full-time Posted 2025-03-15

Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team.
Responsibilities
...
Responding to inquiries and complaints from customers via voice calls and/or chat
Providing prompt, courteous, and professional service to all clients
Troubleshooting technical issues and escalating complex problems to the appropriate department
Maintaining accurate records of all client interactions and transactions
Collaborating with the customer support team to ensure timely and efficient issue resolution
Identifying opportunities to improve the customer experience and communicating these to the team

Requirements

Native Speaker level proficiency in Filipino and English

Bachelor's degree in a related field (e.g. business, marketing, communication)

2+ years of experience in a customer support role

Excellent communication skills, both written and verbal

Ability to work under pressure in a fast-paced environment

Strong problem-solving skills and attention to detail

Experience using customer support software (e.g. Gorgias, etc.)

Benefits

Independent Contractor Agreement

Quarterly Performance Bonus

Monthly Performance Bonus

Health Insurance Reimbursement

WFH Upgrade Allowance

15 Days Paid Time-Off

6 Company-Wide Holidays

6 Country Holidays

100% Fully Remote

9 AM - 5 PM CST

Apply Job!

Apply for the Job

Customer Support Specialist for voice and chat account

Similar Remote Jobs

Customer Support Specialist for voice and chat account

Live Chat / Tele Chat Support - Remote

Convenience Store Customer Service Representative - Apple Creek

Consumer Access Specialist Virtual - (Job Number: 24024550)

Sales Representative ? Remote | No Experience Required

Data/Sales Entry Agent - Remote - No Experience

$17/hr. Remote Medical Call Center Agent- NO WEEKENDS

Work From Home Opportunities for 17 Year Olds

$17/hr. REMOTE Medical Prior Authorizations Specialist Dallas, TX

Paid Product Tester - Part Time / Remote

REMOTE: Marketing Data Analyst

Content Moderator

Virtual Extensive Support Needs Educator - Remote | WFH

Entry Level Customer Success Assistant (No Experience)

HOUSEKEEPER (FULL TIME)

Part Time Data Entry Specialist - Remote

Sales & Solutions Specialist, Disney?/Orlando, FL

Robot Operations Specialist

Part-Time Shuttle Driver

Senior JDE CNC Implementation Consultant