Member Support Specialist - Fully Remote
Job Description
Member Support Specialist...
Essential Duties and Responsibilities
? Evaluate, prioritize, and distribute inbound member submissions and emails to the appropriate Insurance Placement Specialist or Sales Center team for timely processing.
? Process service requests promptly and efficiently, adhering to established procedures and guidelines.
? Add and maintain appropriate documentation in Sales Center systems in support of members, staff, and carriers.
? Responsible for monitoring shared email inbox traffic and workflows.
? Coordinate with members and carrier partners to obtain any additional information necessary to complete policy service requests.
? Responding to phone calls and voicemails with proper phone etiquette and professionalism when required.
? Responsible for intake and management of paper mail and associated processing workflows.
? Provide exceptional member experience by promptly addressing inquiries and resolving issues in a friendly, timely, and accurate manor.
? Collaborate with colleagues to streamline processes and improve the efficiency of Sales Center customer workflows.
? Successfully engage in multiple initiatives simultaneously.
Qualifications
? High school diploma or equivalent.
? Certification or education in office administration, property and casualty insurance, or customer service is a plus.
? Ability to prioritize tasks and manage time effectively.
? Highly proficient with Microsoft office products, customer relationship management (CRM) software, and email management systems.
? Attention to detail and accuracy in handling service requests and maintaining documents.
? Adaptability and resilience in handling high volumes of emails and member requests.
? Familiarity with insurance policies and procedures is desirable but not required.
#LI-BJ1
Similar Remote Jobs
Member Support Specialist - Fully Remote
Posted on: 16-09-2024 00:00
Laundry Service Associate (Remote Position/Flexible Schedule)
Posted on: 16-09-2024 00:00
UPS Data Entry Specialist - Remote
Posted on: 16-09-2024 00:00
Customer Service Representative ( 45/hr )
Posted on: 16-09-2024 00:00
Senior Software Engineer (Pega), Enterprise Systems
Posted on: 16-09-2024 00:00
REMOTE Call Center/ Customer Support Specialist
Posted on: 16-09-2024 00:00
Fedex Remote Jobs(Data Entry)up to $25/Hour
Posted on: 16-09-2024 00:00
Delivery Senior Workforce Analyst - Remote
Posted on: 16-09-2024 00:00
Teacher Assistant @ Gaston Virtual Academy
Posted on: 16-09-2024 00:00
Underwriting Assistant - FT Remote WFH
Posted on: 16-09-2024 00:00
American Airlines Remote Jobs $30/Hour ? mysmartpros
Posted on: 20-01-2025 00:00
Restaurant Team Member (Crew)
Posted on: 06-11-2024 04:54
Administrative Support Specialist - Office of Residence Life and...
Posted on: 16-07-2024 18:34
Lead Network Technology Support
Posted on: 27-12-2024 04:28
Remote Customer Service Representative
Posted on: 04-09-2024 00:00
[part Time Remote Jobs] Aetna Work From Home Jobs $26/Hour
Posted on: 07-11-2024 05:43
We are Hiring for Inbound Call Center Associates - Remote
Posted on: 20-08-2024 00:00
Part Time Jobs Remote Data Entry
Posted on: 29-08-2024 00:00
Virtual Office Manager - Entry Level
Posted on: 01-10-2024 00:00
Part-time Insurance Verification Specialist - Remote
Posted on: 27-11-2024 06:07