Member Support Specialist - Fully Remote
Job Description
Member Support Specialist...
Essential Duties and Responsibilities
? Evaluate, prioritize, and distribute inbound member submissions and emails to the appropriate Insurance Placement Specialist or Sales Center team for timely processing.
? Process service requests promptly and efficiently, adhering to established procedures and guidelines.
? Add and maintain appropriate documentation in Sales Center systems in support of members, staff, and carriers.
? Responsible for monitoring shared email inbox traffic and workflows.
? Coordinate with members and carrier partners to obtain any additional information necessary to complete policy service requests.
? Responding to phone calls and voicemails with proper phone etiquette and professionalism when required.
? Responsible for intake and management of paper mail and associated processing workflows.
? Provide exceptional member experience by promptly addressing inquiries and resolving issues in a friendly, timely, and accurate manor.
? Collaborate with colleagues to streamline processes and improve the efficiency of Sales Center customer workflows.
? Successfully engage in multiple initiatives simultaneously.
Qualifications
? High school diploma or equivalent.
? Certification or education in office administration, property and casualty insurance, or customer service is a plus.
? Ability to prioritize tasks and manage time effectively.
? Highly proficient with Microsoft office products, customer relationship management (CRM) software, and email management systems.
? Attention to detail and accuracy in handling service requests and maintaining documents.
? Adaptability and resilience in handling high volumes of emails and member requests.
? Familiarity with insurance policies and procedures is desirable but not required.
#LI-BJ1
Similar Remote Jobs
Member Support Specialist - Fully Remote
Posted on: 16-09-2024 00:00
Laundry Service Associate (Remote Position/Flexible Schedule)
Posted on: 16-09-2024 00:00
UPS Data Entry Specialist - Remote
Posted on: 16-09-2024 00:00
Customer Service Representative ( 45/hr )
Posted on: 16-09-2024 00:00
Senior Software Engineer (Pega), Enterprise Systems
Posted on: 16-09-2024 00:00
REMOTE Call Center/ Customer Support Specialist
Posted on: 16-09-2024 00:00
Fedex Remote Jobs(Data Entry)up to $25/Hour
Posted on: 16-09-2024 00:00
Delivery Senior Workforce Analyst - Remote
Posted on: 16-09-2024 00:00
Teacher Assistant @ Gaston Virtual Academy
Posted on: 16-09-2024 00:00
Underwriting Assistant - FT Remote WFH
Posted on: 16-09-2024 00:00
Remote Scheduler - Virtual
Posted on: 20-11-2024 13:46
Licensed Salesperson/Non Licensed
Posted on: 11-01-2025 15:32
Outbound Sales Representative
Posted on: 16-07-2024 18:43
Remote YouTube Video Editor
Posted on: 17-12-2024 18:01
Part Time Data Entry Clerk - Remote
Posted on: 22-10-2024 05:25
Handler (Warehouse like)
Posted on: 21-02-2025 00:00
Work From Home Call Center Sales Specialist - Spokane, WA
Posted on: 24-10-2024 05:38
WW CS ACES CI Expert, Amazon Customer Excellence System
Posted on: 29-08-2024 00:00
Telemedicine Nurse Coordinator
Posted on: 19-09-2024 00:00
Aetna Work From Home Part Time $24/Hour
Posted on: 11-09-2024 00:00