Virtual Customer Service Representative – Work From Home

Remote, USA Full-time Posted 2025-03-14



Virtual Customer Service Representative – Work From Home




Job Summary


Job Type: Full-time


Salary: Competitive hourly rate


Company: Amazon


Location: Remote


Benefits: Health insurance, 401(k), paid time off, employee discounts, and career advancement opportunities


Job Description


Amazon is seeking enthusiastic, detail-oriented Virtual Customer Service Representatives to interact with our diverse customer base. If you’re a problem solver with excellent communication skills and a desire to work from home, this could be the perfect opportunity for you.


Responsibilities



  • Provide accurate, valid, and complete information to customers by using the right methods/tools

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Maintain customer accounts by updating account information

  • Manage large amounts of incoming calls, emails, and chats

  • Meet personal/customer service team targets and call handling quotas

  • Keep records of customer interactions, process customer accounts and file documents


Requirements



  • Proven customer support experience or experience as a client service representative

  • Strong phone contact handling skills and active listening

  • Familiarity with


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