1st Line Support (IT Managed Services)
This a Full Remote job, the offer is available from: Africa
1st Line IT support (12 hr Shift Work, 4 days on 4 days off)
Hours: 6am - 6pm UK time
Location: Remote, South Africa
Job description
As a member of our team, you'll have the opportunity to work with variety of technologies and provide exceptional service to our customers.
The role will be office /hybrid based with most calls being taken via phone and
email, using remote support tools to provide First Contact Fixes and escalating
higher level tickets to the UK and Spain-based Support teams.
With 12-hour shifts on a 4-day on, 4-day off basis, you'll have plenty of time to recharge and pursue your interests outside of work. With onboarding and the first month being Monday to Friday, 9 AM to 5 PM, you'll have plenty of time to settle into your new role.
With Contrac, you will have the chance to work with a global team and be part of a multi-functional Service business but you will also have endless
opportunities for... personal development and career growth.
KEY RESPONSIBILITIES:
? Prioritising and categorizing inquiries
? Respond to customer support requests by following the agreed
procedures and/or using available information resources and advising user
on appropriate action
? Analysis and prioritization of Incidents/Service Requests in alignment
with the user/customer SLA
? Dispatch Incidents/Service Request to the 3rd parties support teams and
follow them up on behalf of the affected user
? As part of a global support team, ensuring compliance to the Information
Security guidelines and regulations
Requirements
YOU BRING THESE SKILLS, EXPERIENCE, EDUCATION:
? Fluent English and Spanish language skills are mandatory, spoken and
written
? Good knowledge of PC hardware and software
? Windows OS (7 and above), Windows advanced troubleshooting
? MS Office and O365 administration and support for businesses
? Active Directory knowledge or experience
? 2 years of experience working in a similar service desk role is desirable
? Enthusiasm for continuous learning and interest in the latest
technologies
KEY COMPETENCIES:
? Ability to communicate clearly and professionally
? High customer orientation and emphasis
? Methodical and structural working approach
? Active listening
? Analytical skills and problem-solving skills
? Quality orientation and solving problems sustainable
? Team player
This offer from 'Talent Shore' has been enriched by Jobgether.com and got a 77% flex score
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