1st Line Support (IT Managed Services)

This a Full Remote job, the offer is available from: Africa

1st Line IT support (12 hr Shift Work, 4 days on 4 days off)

Hours: 6am - 6pm UK time

Location: Remote, South Africa

Job description

As a member of our team, you'll have the opportunity to work with variety of technologies and provide exceptional service to our customers.

The role will be office /hybrid based with most calls being taken via phone and

email, using remote support tools to provide First Contact Fixes and escalating

higher level tickets to the UK and Spain-based Support teams.

With 12-hour shifts on a 4-day on, 4-day off basis, you'll have plenty of time to recharge and pursue your interests outside of work. With onboarding and the first month being Monday to Friday, 9 AM to 5 PM, you'll have plenty of time to settle into your new role.

With Contrac, you will have the chance to work with a global team and be part of a multi-functional Service business but you will also have endless

opportunities for... personal development and career growth.

KEY RESPONSIBILITIES:

? Prioritising and categorizing inquiries

? Respond to customer support requests by following the agreed

procedures and/or using available information resources and advising user

on appropriate action

? Analysis and prioritization of Incidents/Service Requests in alignment

with the user/customer SLA

? Dispatch Incidents/Service Request to the 3rd parties support teams and

follow them up on behalf of the affected user

? As part of a global support team, ensuring compliance to the Information

Security guidelines and regulations

Requirements
YOU BRING THESE SKILLS, EXPERIENCE, EDUCATION:

? Fluent English and Spanish language skills are mandatory, spoken and

written

? Good knowledge of PC hardware and software

? Windows OS (7 and above), Windows advanced troubleshooting

? MS Office and O365 administration and support for businesses

? Active Directory knowledge or experience

? 2 years of experience working in a similar service desk role is desirable

? Enthusiasm for continuous learning and interest in the latest

technologies

KEY COMPETENCIES:

? Ability to communicate clearly and professionally

? High customer orientation and emphasis

? Methodical and structural working approach

? Active listening

? Analytical skills and problem-solving skills

? Quality orientation and solving problems sustainable

? Team player

This offer from 'Talent Shore' has been enriched by Jobgether.com and got a 77% flex score

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