Call Center Customer Service Representative ( Remote )
We are looking for a call center customer service representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.
Responsibilities...
? Receiving or making a high volume of calls from or to customers.
? Striving to achieve first call resolution and maintain the quality of service provided by the call center.
? Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
? Responding efficiently to customers and creating a positive experience.
? Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
? Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.
? Understanding and using the required software, reports, tools, and metrics.
? Transferring and escalating the calls to the appropriate department if needed, such as sales.
? Participating in training and striving to increase and improve existing skills.
? Adhering to all company policies and procedures.
Requirements: ? High school diploma or equivalent. ? Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills. ? Proficiency with computers, especially with regards to CRM software. ? Ability to resolve conflict and diffuse tension. ? Strong time management skills. ? Customer focus and adaptability to different personality types ? Ability to multi-task, set priorities and manage time effectively
Similar Remote Jobs
Call Center Customer Service Representative ( Remote )
Posted on: 05-09-2024 00:00
Call Center Sales Agent - Work From Home
Posted on: 05-09-2024 00:00
Receptionist - Centralized Scheduling (Remote, Hybrid or On-Site)
Posted on: 05-09-2024 00:00
Remote Sr. Associate Attorney Trust & Estate/jr. Partner
Posted on: 05-09-2024 00:00
Work from Home Opportunities at Apple Home Jobs
Posted on: 05-09-2024 00:00
Remote Amazon Data Entry Jobs (URGENT) - Part-Time
Posted on: 05-09-2024 00:00
Part Time / Full Time, Remote, Financial Strategist
Posted on: 05-09-2024 00:00
Call Center Representative - Healthcare - Remote DFW
Posted on: 05-09-2024 00:00
Disney Virtual Assistant Remote Job ? Hiring Now
Posted on: 05-09-2024 00:00
Talent Acquisition Partner - Limited Term (Full-Time) Remote/Hybrid
Posted on: 05-09-2024 00:00
YouTube No Experience Jobs (Remote, Full Time) $325/Day
Posted on: 02-02-2025 00:00
Remote Part Time Data Entry Clerk Jobs - $1400 weekly
Posted on: 09-07-2024 07:20
Remote, Certified Pharmacy Technician
Posted on: 02-10-2024 00:00
Remote Chat Support
Posted on: 29-07-2024 17:09
Remote Entry-Level Chat Specialist (Immediate Start)
Posted on: 13-09-2024 00:00
Customer Service Representative
Posted on: 16-07-2024 18:49
Part-Time Payroll Bookkeeper
Posted on: 22-10-2024 05:24
Telephone Triage Registered Nurse-Part-Time
Posted on: 31-01-2025 09:57
Entry-Level Remote Customer Service Representative at Home Depot
Posted on: 24-01-2025 00:00
American Airlines Remote Data Entry ? No Experience Full-Time
Posted on: 23-09-2024 00:00