Part time Remote Customer service
Description
RemX is seeking Healthcare Customer Service Reps for Remote PART TIME opportunities . This in a high volume, call center/customer service environment. You?ll need to be efficient, productive, and thorough dealing with our members over the phone...
T itle: Customer Service Rep
? Location: Remote (Equipment provided)
? Salary: $17/hour or $18/hour (bilingual Spanish)
? Start Date: September 2024
? Hours: Afternoon to night shift (Example: 5pm to 11pm)
Primary Responsibilities
? Provide resolution for customers.
? Serve as single point of contact for customers and build a strong relationship supporting them.
? Respond to and own consumer inquiries/issues.
? Provide education and status on previously submitted pre-authorizations or pre-determination requests.
? Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance.
? Conduct proactive research on assigned member accounts to identify service issues.
Requirements
? REMOTE EXPERIENCE REQUIRED
? Call Center Experience helpful
? GED / High School Diploma (or higher)
For immediate consideration, please email your resume to [email protected] with the subject as ?PT ?.
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