Tier I Entry Level Helpdesk Support Remote / Telecommute Jobs

Remote, USA Full-time Posted 2025-03-14
  • Provides advanced technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs.
  • Performs Tier III problem resolution on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority and nature of the problems and systems...
  • Possesses a wide range of in depth skills and knowledge in computer hardware and software as well as networking systems in use at customer sites.
  • Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements.
  • Provides expert and second tier technical support for the installation and repair of complex systems and outages.
  • Reviews system and configurations to ensure successful implementation of services into production.
  • Maintains system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time To Repair.
  • Partners with developers and engineers to reduce reoccurring incidents.
  • Provides consultative assistance during off hours as needed.
  • Assist in developing continuous process improvement for support tools, troubleshooting techniques.
  • Collaborate and assist R&D in the testing and optimization of product support techniques and tools.
  • Determine severity and complexity of a reported issue and if necessary escalate to the appropriate specialist.
  • Determine severity and complexity of a reported issue and escalate to the appropriate specialist.
  • Provides training to customers

Apply Job!

Similar Remote Jobs

Ups Data Entry Work At Home Jobs ? Apply Now

Posted on: 22-08-2024 00:00

Spanish Bilingual Telemarketers

Posted on: 31-01-2025 09:56

Online Order Filling Team Associate

Posted on: 24-01-2025 00:00

Amazon Remote Customer Service (At Work Home)

Posted on: 01-07-2024 16:51

Call Center QA Leader

Posted on: 31-01-2025 09:57

Part-Time Customer Service Representative

Posted on: 05-02-2025 00:00