Remote Live Chat Specialist
Job Description:
FDF Energy Services is seeking a highly skilled and customer-focused Live Chat Specialist to join our team. As a Live Chat Specialist, you will be responsible for providing exceptional service to our customers via live chat, resolving their inquiries, addressing their concerns, and providing product information to ensure customer satisfaction and loyalty...
Responsibilities:
- Respond to customer inquiries in a timely and professional manner via live chat
- Resolve customer complaints and concerns in a fair and satisfactory manner
- Provide product information, features, and benefits to customers
- Process orders, returns, and exchanges as needed
- Collaborate with internal teams to resolve customer issues
- Document customer interactions using our CRM software
- Meet and exceed customer service metrics and goals
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1-2 years of customer service experience, preferably in a live chat environment
- Excellent communication, listening, and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong customer service skills and a customer-centric attitude
- Proficiency in CRM software and Microsoft Office
- Ability to work a flexible schedule, including evenings and weekends (if required)
Benefits:
- Competitive salary and benefits package
- Ongoing training and development opportunities
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Health insurance benefits and other perks may be available based on eligibility
- 401(k) retirement plan with company match
- Paid time off and holidays
- Discounts on energy services and products
- Opportunities for growth and advancement within the company
Similar Remote Jobs
Remote Live Chat Specialist
Posted on: 20-08-2024 00:00
Remote Live Chat Agent
Posted on: 20-08-2024 00:00
Amazon chat support jobs
Posted on: 20-08-2024 00:00
Customer Support Specialist I
Posted on: 20-08-2024 00:00
Remote Customer Service Representative
Posted on: 20-08-2024 00:00
Remote Customer Service Representative
Posted on: 20-08-2024 00:00
Support Specialist I (Remote)
Posted on: 20-08-2024 00:00
Product Manager in Gaming
Posted on: 20-08-2024 00:00
Remote Chat Support Assistant
Posted on: 20-08-2024 00:00
Remote online chat specialist
Posted on: 20-08-2024 00:00
Creator Marketing Senior Manager Local Job at Verizon in Lone Tree
Posted on: 14-02-2025 07:18
Ramp Agent / Fleet Service Agent Part Time
Posted on: 05-10-2024 00:00
Costco Virtual Assistant Remote Jobs Work From Home
Posted on: 16-07-2024 19:05
Online Amazon Jobs at Home - Office Associate (At Work Home)
Posted on: 15-08-2024 00:00
(Remote Live chat jobs) T Mobile Remote Jobs ? Apply Now
Posted on: 31-01-2025 10:01
Senior Oracle Cloud ERP Consultant - Quote-to-Cash Specialist
Posted on: 02-09-2024 00:00
NOW HIRING; NYC Event Staff - Server, Bartender, Captains
Posted on: 22-09-2024 00:00
[Amazon Remote Jobs] Entry Level ? Work From Home Hiring
Posted on: 23-09-2024 00:00
Customer Service Rep Remote Part-Time
Posted on: 18-12-2024 18:22
Manager, Vulnerability Management
Posted on: 31-01-2025 09:57