Online Chat Support Manager
Job Description:
Chevron is seeking a highly motivated and experienced Online Chat Support Manager to join our team in Indianapolis, Indiana. As a Mid-to-Senior Level position, the ideal candidate will have at least 6 years of experience in online chat support management...
- Responsibilities:
- Manage a team of online chat support representatives to ensure timely and accurate responses to customer inquiries
- Develop and implement strategies to improve customer satisfaction and retention through online chat support
- Monitor chat interactions to identify areas for improvement and provide coaching and training to team members
- Analyze chat data and metrics to track performance and make data-driven decisions
- Collaborate with other departments to ensure a seamless customer experience across all channels
- Stay up-to-date on industry trends and best practices in online chat support
- Requirements:
- Bachelor's degree in a related field or equivalent work experience
- Proven experience in online chat support management
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent decision-making and problem-solving abilities
- Exceptional communication skills, both written and verbal
- Hardworking and driven with a passion for customer service
- Ability to work in a fast-paced environment and handle multiple priorities
- Proficiency in chat support software and CRM systems
- Benefits:
- Paid sick leave
- Joining Bonus
- Profit sharing
- Promote work-life balance and employee well-being
Equal Opportunity Statement:
Chevron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Online Chat Support Manager posted on GrabJobs ? To flag any issues with this job please use the Report Job button on GrabJobs
Similar Remote Jobs
Online Chat Support Manager
Posted on: 20-08-2024 00:00
YouTube Moderator Job $25/Hour
Posted on: 20-08-2024 00:00
CSR/ Remote/ Call Center
Posted on: 20-08-2024 00:00
Virtual Customer Service Agent
Posted on: 20-08-2024 00:00
Entry-Level Media Assistant (Remote)
Posted on: 20-08-2024 00:00
Remote Customer Care Specialist
Posted on: 20-08-2024 00:00
Internship-Education Development Community Partnership
Posted on: 20-08-2024 00:00
Chat call customer support
Posted on: 20-08-2024 00:00
Energy Solutions Manager, Solar
Posted on: 20-08-2024 00:00
REMOTE Call Center Rep
Posted on: 20-08-2024 00:00
Senior Staff Software Engineer - Cloud Networking (REMOTE)
Posted on: 29-11-2024 08:27
Kroger Chat Moderator Jobs From Home $20/H ? Work From home Job ? Hiring Work From Home Jobs
Posted on: 31-01-2025 10:02
Sales Data Engineer - 100% Remote - Hiring Globally
Posted on: 16-11-2024 00:00
Food delivery driver
Posted on: 29-10-2024 05:42
Analytics Engineer (L5) - Live Quality of Experience
Posted on: 22-11-2024 05:34
Overnight Remote Chat Consultant | $25-$35/hr | Work Through the Quiet Hours
Posted on: 21-11-2024 08:14
Remote Technical Support / Call Center Rep - Start ASAP - Must be Flexible with Shift
Posted on: 23-02-2025 00:00
Virtual Special Education Teaching Job - Fully Remote - Georgia K-12
Posted on: 03-01-2025 07:36
Ups Data Entry Work At Home Jobs ? Apply Now
Posted on: 20-01-2025 00:00
Manager, Digital Media & Events, Walmart Marketplace
Posted on: 29-09-2024 00:00