Customer Support Specialist - Night Shift

Remote, USA Full-time Posted 2025-06-13

Description:
? Provide high-quality customer support via email, phone, and chat.
? Assist customers with technical issues and usability concerns.
? Collaborate closely with the Tier 2 and Development teams to troubleshoot and resolve customer issues.
? Analyze and escalate complex cases to ensure fast and effective resolutions.
? Maintain and improve key support metrics (CSAT, FRT, ART, RT, etc.).
? Continuously develop product knowledge and stay up to date with new features.

Requirements: ? 3-5 years of customer service experience (strongly preferred). ? Proven ability to troubleshoot technical issues and address customer concerns. ? Strong technical aptitude (experience with testing is a plus). ? Excellent communication skills for building positive customer relationships. ? Highly organized and accountable, with strong time management skills.

Benefits:
? Regular performance-based salary reviews.
? 100% paid 20 business vacation days.
? 100% paid 10 sick leave days.
? Health & Wellness program ? reimbursement of up to 500 EUR annually for health and fitness-related expenses.
? Reimbursement for professional development courses.
? Service years recognition financial reward.

Apply for the Job

Customer Support Specialist - Night Shift

Similar Remote Jobs

Customer Support Specialist - Night Shift

Part-time sitter for two rad girlies.

AS400 + RxClaims platform Support Lead

Customer Service - RMA Order Management

Scheduling Operations Associate - Part-Time Contract

Fully Entry Level Business Development Manager

No Experience Chat Support Specialist (Remote)

SATCOM Ground Segment Target Architecture Support

Customer Service Representative II (Part Time)

Home Decor Product Reviewer / Tester

Maximo System Administrator (Remote)

Call Center Customer Service Agent

Food Service Worker - FT - Days - MHW

Remote Delta Customer Service Representative Jobs – Work From Home

Senior Infrastructure Engineer

Remote Lower Elementary Math Teacher

Customer Service Representative (m/f/d) - Maternity Cover

Coca Cola Customer Support Jobs (Work From Home) ? Apply Now

Remote Executive Administrative Assistant

Senior Product Designer, Member Premium