Healthcare Customer Service Representative - Remote - UMA Grads Only
About the position
The Healthcare Customer Service Representative role at Teleperformance USA is a remote position designed for recent UMA graduates. The primary purpose of this role is to field customer inquiries and provide innovative solutions to various questions, issues, and concerns related to healthcare services. Representatives will engage with customers through multiple communication channels, ensuring a high level of service and support while contributing to a collaborative team environment.
Responsibilities
? Connect with customers via phone/email/chat/social media to resolve their questions or concerns
,
? Calmly attempt to resolve and de-escalate any issues
,
? Escalate interactions when necessary and appropriate
,
? Respond to requests for assistance and/or possible processing payments
,
? Track all call related information for auditing and reporting purposes
,
? Provide feedback on call issues
,
? Upsell if required
Requirements
? Ability to work remotely in a virtual team environment
,
? 6 months Customer service experience preferred
,
? Over 18 years of age
,
? Ability to type 25 wpm
,
? High School Graduate or GED
,
? Comfort with desktop computer system
,
? Proven oral & written communication skills
,
? Logical problem-solving skills
,
? Ability to navigate Windows operating systems
,
? Organization and work prioritization skills
Nice-to-haves
Benefits
? Paid Training
,
? Competitive Wages
,
? Full Benefits (Medical, Dental, Vision, 401k and more)
,
? Paid Time Off
,
? Employee wellness and engagement programs
Similar Remote Jobs
Healthcare Customer Service Representative - Remote - UMA Grads Only
Posted on: 19-02-2025 06:27
Client Services Associate
Posted on: 19-02-2025 06:27
Remote Senior Bookkeeper, Public Accounting
Posted on: 19-02-2025 06:27
Amazon Flex Delivery ? Costa Mesa, CA
Posted on: 19-02-2025 06:27
RN Progressive Care Unit
Posted on: 19-02-2025 06:27
Medical Data Entry Specialist
Posted on: 19-02-2025 06:27
PH - Switcher CDL FT
Posted on: 19-02-2025 06:27
Amazon is hiring: Product Manager - Tech, Amazon Music, Payments in Culver City
Posted on: 19-02-2025 06:27
Remote Call Center Representative - Flexibility, Balance and Freedom to work!
Posted on: 19-02-2025 06:27
Software Engineer, Mail Experience
Posted on: 19-02-2025 06:27
Online Data Entry Jobs for Teens: Flexible & Easy Ways to Earn from Home
Posted on: 27-09-2024 00:00
Take Monday-Friday Off Work Weekends Only Remote or Onsite
Posted on: 23-11-2024 06:30
Nutrition Services Worker - Southeast Elementary
Posted on: 22-10-2024 05:27
Moms In Motion Case Manager Fauquier/Southern Prince William County Warrenton, VA
Posted on: 02-02-2025 00:00
Clinical Administrative Coordinator - National Remote
Posted on: 29-08-2024 00:00
Yelp Data Entry Job (Entry Level) ? Part-Time ? Hire Me Remotely
Posted on: 20-08-2024 00:00
Netflix Jobs Work From Home (Remote) $26/Hour
Posted on: 09-12-2024 18:32
Customer Support Executive – Flexible Schedule
Posted on: 12-09-2024 00:00
Part Time Online Home Based Computer Work Without Investment
Posted on: 03-01-2025 07:35
Weekend, Evening Telehealth LICSW, LMHC
Posted on: 22-11-2024 05:33