Senior Customer Service Representative
Description:
? Work in a challenging, fast-paced environment with a high volume of inbound phone based contacts
? Address questions related to compliance and policy adherence, ensuring members understand these guidelines
? Drive clarity and ask probing questions to identify the root cause of complex issues
? Convey realistic expectations about next steps and actions
? Deliver difficult messages while establishing trust and driving brand loyalty
? Adhere to established policy-driven guidelines ensuring consistency and compliance in decision-making processes
? Conduct thorough investigations of member accounts to identify issues
Requirements: ? 3+ years of call center or relevant customer service experience ? Customer-centric; a stellar communicator, with high levels of empathy and emotional intelligence ? Digital proficiency in navigating web-based & e-commerce specific software applications, knowledge bases, instant messaging, and internet searches ? Skilled and insightful to the needs of customers ? Maintaining resiliency while delivering tough messages ? Comfortable in a dynamic, fast-paced, and constantly evolving working environment
Benefits:
? Starting pay of $21.00/hr with differentials for swing and weekend shifts
? Benefits on Day 1 (Medical, Dental, Vision Insurance)
? 16+ Days of Paid Time Off
? eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay
? Teammates receive quarterly performance bonuses and yearly performance raises
? And many more at ebaybenefits.com
Similar Remote Jobs
Senior Customer Service Representative
Posted on: 04-02-2025 19:18
Forklift Operator (2nd Shift)
Posted on: 04-02-2025 19:18
Data Center Tech (Disney)
Posted on: 04-02-2025 19:18
Data Entry - Contract
Posted on: 04-02-2025 19:18
Activity Transport Driver Trainee
Posted on: 04-02-2025 19:18
Customer Service?/Order Entry II
Posted on: 04-02-2025 19:18
Freelance Marketer - Remote
Posted on: 04-02-2025 19:18
Customer Service in Travel/Remote
Posted on: 04-02-2025 19:18
Entry Level Account Executive
Posted on: 04-02-2025 19:18
Personal Travel Planner (Remote)
Posted on: 04-02-2025 19:18
Remote Work - Need Project Coordinator - IMS Scheduler
Posted on: 30-12-2024 06:51
FedEx SameDay Courier Driver
Posted on: 12-09-2024 00:00
RN - Specialty II - Mother Baby - PT - Nights - $10K Sign on Bonus - MHM
Posted on: 31-01-2025 10:02
Home Kitchen Executive
Posted on: 03-01-2025 07:35
[Entry Level/No Experience] Disney Data Entry Remote Jobs
Posted on: 27-12-2024 04:28
TCS Recruitment 2024 | Jobs For Freshers |
Posted on: 03-01-2025 07:35
CONTRACT REMOTE LOAN OFFICER
Posted on: 31-01-2025 09:57
Data Entry Clerk
Posted on: 19-02-2025 06:28
Full-time / Data Entry Specialist (Remote)
Posted on: 31-01-2025 09:59
Data Entry Specialist at Delta Airlines (Remote) – Immediate Openings
Posted on: 12-09-2024 00:00