Customer Service Rep/ Live Chat Agent/ Office Assistant- REMOTE USA BASED ONLY
SureCo is looking for a dedicated and enthusiastic Customer Service Representative/Live Chat Agent/Office Assistant to join our team. In this multifaceted role, you will be the first point of contact for our clients and will play a crucial role in ensuring our customers receive exceptional service and support. You will handle inquiries via phone, live chat, and in-person, providing timely resolutions and enhancing the customer's experience with our health insurance products and services.
Key Responsibilities
? Respond promptly and professionally to customer inquiries via phone, live chat, and in-person communication.
? Assist customers with their questions regarding policies, claims, and services while resolving issues quickly and effectively.
? Maintain accurate records of customer interactions and transactions in our CRM system.
? Collaborate with other departments to provide accurate information and timely resolutions to customer inquiries.
? Perform administrative tasks as required, including data entry, document management, and appointment scheduling.
? Proactively seek opportunities to enhance the customer experience and provide feedback to improve service delivery.
? Participate in training sessions to stay updated on new products, services, and policies.
? High school diploma or equivalent; associate's or bachelor's degree preferred.
? Previous experience in customer service or a related field is highly desirable.
? Exceptional communication skills, both verbal and written, with a customer-focused approach.
? Proficiency in using computers and customer relation management (CRM) software.
? Strong problem-solving skills with the ability to remain calm under pressure.
? Ability to work both independently and as part of a team, managing time and priorities effectively.
? Familiarity with the health insurance industry is a plus but not required.
Similar Remote Jobs
Customer Service Rep/ Live Chat Agent/ Office Assistant- REMOTE USA BASED ONLY
Posted on: 02-02-2025 00:00
(Part-Time Remote Jobs) Walmart Live Chat WFH
Posted on: 02-02-2025 00:00
Customer Service Representatives (Chat Support) ? Immediate Start
Posted on: 02-02-2025 00:00
Customer Support Specialist (Night Shift) ? Work From Home Job
Posted on: 02-02-2025 00:00
Amazon Data Entry Jobs from home - No Experience Needed
Posted on: 02-02-2025 00:00
Costco Careers Remote Jobs for Virtual Assistants - Job vacancy
Posted on: 02-02-2025 00:00
Bookkeeper Hybrid work , Skokie IL ? Remote | WFH
Posted on: 02-02-2025 00:00
Walmart Remote Opinion Sharing and Data Entry Job Opportunity ? Apply Now
Posted on: 02-02-2025 00:00
(Virtual Assistant Jobs) Walmart Data Entry Remote Jobs ? Apply Now
Posted on: 02-02-2025 00:00
Customer Service Advisor
Posted on: 02-02-2025 00:00
Virtual Customer Care Professional at American Express
Posted on: 16-07-2024 18:59
CVS Part Time remote Careers (Remote Data Entry Jobs) - Hiring Now
Posted on: 14-02-2025 07:17
Typing no experience
Posted on: 06-10-2024 00:00
No Experience CVS Remote Jobs (Data Entry)
Posted on: 01-07-2024 16:50
Practicante Ingenieria Digitalizaci? & Automatizaci? Industrial
Posted on: 09-10-2024 00:00
Envoyage - Senior Business Development Manager - Remote, US
Posted on: 21-02-2025 00:00
TRS Healthcare is hiring: Remote Healthcare Recruiter - Travel Nursing/Allied in
Posted on: 02-12-2024 03:11
Disney remote data entry Jobs in united states
Posted on: 22-09-2024 00:00
New Remote Business Transcription Jobs for Beginners
Posted on: 10-12-2024 18:34
Program Manager
Posted on: 16-07-2024 19:02